Requires CATV company to establish toll-free telephone number for customers to report and to receive updates concerning CATV service outages.
Impact
Once enacted, SB2570 will amend existing New Jersey statutes governing cable television services to ensure that companies implement and maintain the toll-free number. Furthermore, it mandates that CATV companies advertise this number prominently on customer bills and their websites, which is expected to improve customer accessibility to important outage information. This legislation seeks to provide critical support to consumers who experience service interruptions, thereby promoting a more responsive and accountable telecommunications service industry.
Summary
Senate Bill 2570, introduced in the New Jersey 221st Legislature, aims to enhance customer service standards for cable television companies (CATV) by requiring them to establish a toll-free telephone number. This number would serve two primary purposes: allowing customers to report outages and receiving timely updates concerning the status of these outages, including estimated restoration times. Such a measure demonstrates a legislative effort to improve communication between consumers and service providers, particularly in times of service disruption.
Contention
While the bill seeks to bolster customer service, discussions may arise regarding the implementation burdens it places on CATV companies. Critics could argue that forcing businesses to allocate resources towards creating and managing a dedicated customer service line for outages may increase operational costs. Proponents, however, would likely counter that this minimal investment is essential for enhancing customer satisfaction and trust, especially in an era where digital communication and instant updates are becoming increasingly important for service reliability.
Carry Over
Requires CATV company to establish toll-free telephone number for customers to report and to receive updates concerning CATV service outages.
Carry Over
Requires CATV company to establish toll-free telephone number for customers to report and to receive updates concerning CATV service outages.
Requires electric public utilities to establish toll-free telephone number to be used by public for reporting damaged equipment and dangerous vegetation.
Requires electric public utilities to establish toll-free telephone number to be used by public for reporting damaged equipment and dangerous vegetation.
Requires electric public utilities to establish toll-free telephone number to be used by public for reporting damaged equipment and dangerous vegetation.
Requires CATV companies to prorate subscriber's CATV service bills, to provide notice to subscribers of certain information, and to annually file terms and conditions with BPU for review.
Requires certain CATV companies to provide Internet service at public libraries with business customer class Internet access bandwidth and circuit capacity proportional to public libraries' needs.