Creates the cell phone users' bill of rights; provides that customers be given a thirty-day trial period; provides that a customer shall not be liable for calls or messages that were not made from the customer's phone; provides that a company shall be liable to the customer for violating these provisions.
Creates the cell phone users' bill of rights; provides that customers be given a thirty-day trial period; provides that a customer shall not be liable for calls or messages that were not made from the customer's phone; provides that a company shall be liable to the customer for violating these provisions.
Provides that each electric corporation shall establish a unique priority phone number that shall remain in operation every day of the year for customers who have documented their need for essential electricity for medical needs; makes related provisions.
Provides that each electric corporation shall establish a unique priority phone number that shall remain in operation every day of the year for customers who have documented their need for essential electricity for medical needs; makes related provisions.
Relates to requiring telephone corporations, cable television companies, and internet service providers to automatically refund its customers when their service is not working; provides such credit shall be given even when the service is not working for less than a twenty-four hour period.
Relates to services provided to residential customers by energy service companies; provides that beginning January 1, 2024, no energy service company shall execute a new contract for generation services with any individual residential retail customer; establishes that this prohibition shall not apply to, or otherwise affect, any government body that aggregates the load of residential retail customers as part of a community choice aggregation program approved by the public service commission.
Provides that every public utility shall provide the commissioner of public service an affidavit annually, that no call centers or other facilities providing customer service have been closed without notice and hearing before the commission; makes related provisions.