Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Relates to requiring the establishment of utility customer arrears reporting; requires utilities to report to the public service commission on customers who are in arrears.
Relates to requiring the establishment of utility customer arrears reporting; requires utilities to report to the public service commission on customers who are in arrears.
Requires local phone companies to provide customers with a cost free option to block certain information-access services; provides such service shall not be included in the telephone company's rate base; requires the public service commission to promulgate rules and regulations relating thereto.
Relates to requiring telephone corporations, cable television companies, and internet service providers to automatically refund its customers when their service is not working; provides such credit shall be given even when the service is not working for less than a twenty-four hour period.