Video & Transcript DataContr Research : 'customer information'

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TX

Texas 2025 - 89th Regular

Business and Commerce Apr 10th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • These are loads that the company has gained insights on by talking with customers directly.
  • I think that's important to inform kind of what you would expect in the future.
  • We need to find a way to get some reliable information on timelines for building new generation.
  • But how will these impact the data centers themselves and their customers?
  • Personal identifying information held by...
Summary: The meeting of the committee commenced with the establishment of a quorum, where members discussed and voted on five significant bills related to energy efficiency, insurance regulation, and public utility governance. Notably, Senate Bill 2717 was presented, incorporating feedback to foster collaboration among various state agencies for improved energy efficiency performance. This was followed by a detailed discussion on Senate Bill 1642, which proposed changes to the Texas Department of Insurance's executive structure to optimize management and consumer focus. Each bill saw active participation from senators who moved to adopt committee substitutes for clarity and responsiveness to stakeholder concerns, indicating a proactive approach to legislative issues.
TX

Texas 2025 - 89th Regular

Intergovernmental Affairs Apr 1st, 2025 at 08:00 am

House Intergovernmental Affairs Committee

Transcript Highlights:
  • Our customers are accustomed to locating these schedules and rate information on our websites or by calling
  • For most customers.
  • I have a resource that I can tell, I can get information on that.
  • And not to delay us, just get me the information if you would.
  • I would like to have that information. Any other questions?
Summary: HB2464, presented by Representative Heffner, seeks to reduce unnecessary local regulations on home-based businesses, supporting Texans' abilities to operate no-impact businesses from their residences. The discussions highlighted the balance between enabling entrepreneurship and ensuring community standards are upheld, along with concerns regarding potential impacts on existing zoning laws. The meeting concluded with a call for more clarification and a focus on ensuring the bill protects local interests while promoting small business growth.
TX

Texas 2025 - 89th Regular

State Affairs Apr 2nd, 2025 at 11:00 am

House State Affairs Committee

Transcript Highlights:
  • The notice will be delivered the same way customers already receive information about critical load status
  • There should be clarity on the difference between an informal and formal complaint.
  • Meanwhile, the private information remains private.
  • I just wanted to let you know that you continue to get new customers, and they loved it.
  • I mean, we have a lot of information that we need to be able to do that.
Summary: The meeting of the State Affairs Committee convened to discuss House Bill 1606, focusing on public safety and communication regarding vegetation management near power lines. Representative Metcalf presented the bill, highlighting concerns raised by constituents about overgrown vegetation posing risks such as power outages and fire hazards. The bill aims to mandate electric utilities to provide customers with information on how to request vegetation management, thereby enhancing public awareness and safety without imposing new regulations.
TX

Texas 2025 - 89th Regular

Licensing & Administrative Procedures Mar 11th, 2025 at 10:30 am

House Licensing & Administrative Procedures Committee

Transcript Highlights:
  • Is this information on your website?

  • I hope the agency information I've provided this morning is helpful to the committee's request.
  • In the materials provided, you will also find some information about charitable bingo regulation.
  • it to their customer over the app.
  • So that's one of the ways I got that piece of information.
Summary: The meeting focused primarily on legislative discussions surrounding House Bills 11 and 3579, with a significant emphasis on regulatory measures concerning lottery ticket couriers and modernization of licensing systems for the Texas Department of Licensing and Regulation. Various committee members engaged in lively debates, particularly around the implications of using couriers within the lottery framework, as this raised concerns about regulatory gaps and the need for clearer oversight. Additionally, there was mention of the agency’s efforts to combat human trafficking through updated regulations and enforcement actions, indicating a priority agenda for the session.
TX

Texas 2025 - 89th Regular

Natural Resources Apr 16th, 2025 at 08:04 am

House Natural Resources Committee

Transcript Highlights:
  • Instead, they have relied on voluntary programs to encourage water conservation among their customers
  • ...customer water use as required by their TCEQ-approved
  • By doing so, the bill provides IOUs with the necessary tools to reduce customer water use and protect
  • This inclusion will ensure that customers are aware

  • and potentially shutting off customers.
Summary: The meeting of the committee involved extensive discussions on multiple bills related to water management and resources in Texas, particularly emphasizing the importance of legislative measures to enhance the conservation and management of groundwater resources. Representative Romero laid out HB4530, which aims to expand the Texas Water Trust to include groundwater rights, enabling voluntary dedication for conservation and addressing the regulatory gaps that currently exist. The bill received support as it seeks to clarify the processes for groundwater donations, thus promoting effective water management strategies across the state.
TX
Transcript Highlights:
  • ...and we don't have the information, and we're forced to
  • The government, both federal and state, are the customers in this case.
  • In Texas, we're the customer.
  • So this is not messing with them; this is us as a customer.
  • Transparency and having the information readily available
Summary: The meeting of the Senate Committee on Health and Human Services centered around two significant bills, SB25 and SB314, aimed at addressing the growing health crisis in Texas, particularly concerning children. The legislators acknowledged the prevalence of diet-related chronic health issues, including obesity and diabetes, and emphasized the need for a legislative response to improve dietary standards in schools. Senator Kocher championed SB25, which promotes measures like nutrition training for physicians, enhanced food labeling, and physical activity in schools as ways to combat the health crisis. Senator Hughes presented SB314, focusing specifically on prohibiting certain harmful chemicals in school meal programs and ensuring that children have access to healthier food options during school hours.
TX

Texas 2025 - 89th Regular

Insurance Mar 26th, 2025 at 08:00 am

House Insurance Committee

Transcript Highlights:
  • to its customers.
  • They have to use nationally standardized information. We do try to make it easier.
  • We didn't have information in 2009, or the doctors did not have information back in 2009.
  • to the customers of that insurance company?
  • This change ensures that consumers receive clear and timely information.
Summary: The meeting of the House Committee on Insurance was a significant gathering that focused on various health-related bills, including HB138, AB388, HB1942, and others. The committee heard testimony from multiple stakeholders, including representatives from the Texas Medical Association, who emphasized the importance of health insurance transparency and compliance. Notably, HB1818 garnered attention as it aims to enhance the oversight of utilization review processes, which has previously faced challenges from both insurers and healthcare providers. The committee also discussed measures to improve the prescribed burning insurance under HB2563, a critical topic due to the increasing risk of wildfires in Texas. Several witnesses provided insights into the urgent need for a robust insurance framework to support prescribed burn managers, highlighting the current limitations and risks posed by the lack of coverage in the market.
TX

Texas 2025 - 89th Regular

Delivery of Government Efficiency Mar 5th, 2025 at 10:30 am

House Delivery of Government Efficiency Committee

Transcript Highlights:
  • The Department of Information Resources does have information
  • is provided, so I may be able to get access to that information through the Department of Information
  • For example, when I mentioned the 99% customer satisfaction rate, we poll our customers.
  • or customers in the public?
  • But when I say customers, I mean government customers and not actually.
Summary: The meeting of the House Committee on Delivery of Government Efficiency marked the beginning of a new era focused on holding government agencies accountable and eliminating inefficiencies. Chairman Capriglione emphasized the committee's role in modernizing state government, implementing rigorous oversight, and ensuring that taxpayer dollars are used effectively. The committee plans to address waste, mismanagement, and corruption, aiming for an ambitious agenda over the next 22 months. Discussions included the establishment of public hearings to foster transparency and the development of legislative proposals to drive reform. Several state agencies provided insights into their operations, with a particular focus on how they can better serve the public through increased efficiency and enhanced cybersecurity measures.
TX

Texas 2025 - 89th Regular

Energy Resources Apr 7th, 2025 at 12:00 pm

House Energy Resources Committee

Transcript Highlights:
  • As a matter of information, we intended to take Chair Geren's bill last.
  • And ultimately, when customers don't pay for.
  • because the customer directly pays my debt costs.
  • So, customers pay the full cost of those pipe replacements.
  • But we'll look for that information and try to find it for you and get it to this committee.
Summary: The meeting of the House Committee focused predominantly on House Bill 3791, which aims to reform the notification requirements for excavators before commencing work. Representative Batson introduced the bill, emphasizing the need to update Texas's current 48-hour notification system to align with 45 other states, where the notification period is typically two business days. The bill aims to enhance public safety and streamline the excavation process, allowing for a more efficient and timely communication system among excavators and utility locators. During the discussions, Vice Chair Morales raised concerns regarding equitable enforcement and the absence of penalties for locators if deadlines aren't met, which led to a more in-depth conversation about enhancing responsibility across parties involved in the excavation process.
TX
Transcript Highlights:
  • These changes ensure that the bill isn't one-sided and provides a balanced approach to customers.
  • Under this bill, the criteria would evaluate potential customer savings using methods like discount rates
  • assurance that this longer-term look will be beneficial for customers.
  • ...additional information.
  • >

    My testimony today concerns HB 705 and is intended to inform

Summary: The meeting was characterized by a thorough examination of various bills, with particular focus on House Bill 5247, which dealt with capital cost recovery mechanisms for utilities and featured discussions on its implications for consumers. Senator Campbell presented the bill, emphasizing its balanced approach and necessity for clarity in existing utility provisions. Multiple members expressed support, leading to a unanimous vote for its approval, showcasing a collaborative atmosphere within the committee. Additionally, HCR 102 was highlighted, which sought to call attention to the importance of federal tax credits for sustaining and expanding nuclear energy in Texas. The testimony from industry experts reinforced the bill's significance as Texas seeks to maintain its leadership in energy production amidst rising demands and competitive pressures from international markets.
TX

Texas 2025 - 89th Regular

Trade, Workforce & Economic Development Mar 5th, 2025 at 08:00 am

House Trade, Workforce & Economic Development Committee

Transcript Highlights:
  • If you are ever interested, we can try to get you some more information on those programs.
  • But I can get you more detailed information, and I think there should be a...
  • is sort of the backbone of our customer service operations.
  • We're really proud of the customer service operations that we have at the agency.
  • It starts at an informal mediation.
Summary: The meeting primarily focused on the implementation and impacts of the Texas CHIPS Act, aimed at bolstering the semiconductor industry within the state. Legislators praised its potential to create jobs and capital investment. The discussion also highlighted recent international business development missions undertaken by Governor Abbott, including visits to India, the UK, and Taiwan, to foster stronger economic ties and attract foreign investment. Chairwoman Button emphasized the importance of a robust economic development strategy to maintain Texas's leading position in job and economic growth.
TX

Texas 2025 - 89th Regular

S/C on Telecommunications & Broadband Mar 31st, 2025 at 10:03 am

House S/C on Telecommunications & Broadband

Transcript Highlights:
  • Some of that information is proprietary. I get it. I get it.
  • They've worked hard to keep their customers. We live in a...
  • And to your point, yes, our easements with our customers were really hard-earned.
  • We provide electric service to about 100,000 customers and broadband service to 27,000 customers in South
  • We have to earn our job to be elected by the other customers, as you want to call them.
Bills: HB3445, HB3448
Summary: The meeting of the Subcommittee on Telecommunications and Broadband centered around significant issues regarding broadband deployment in rural Texas. Notably, discussion focused on HB3448, which aims to address barriers related to pole attachment rates charged by electric cooperatives, which have historically operated under different regulatory standards compared to other utilities. Chairman Darby emphasized the need for consistency and transparency in pricing to accelerate broadband deployment, especially given the state’s substantial investments in infrastructure. Several stakeholders, including representatives from electric cooperatives and broadband providers, expressed varied opinions on the proposed bill, with some highlighting concerns about the existing disparities in pole attachment costs and others advocating for cooperative protections against undue financial burdens from legislative changes.
TX

Texas 2025 - 89th Regular

Transportation Mar 6th, 2025 at 08:00 am

House Transportation Committee

Transcript Highlights:
  • If you'll turn to slide eight, this is our information on our project tracker. This highlights...
  • So, we are updating programming and enhancing all of our systems so that when a customer...
  • and we looked at title and registration information.
  • I think customer service plays a big role.
  • I could give you a lot of information about...

Summary: The meeting conducted by the Transportation Committee focused on several key bills addressing transportation infrastructure and policy reforms. Notable discussions included a heated debate over HB1234, where members expressed concerns regarding funding allocations and the environmental impact of proposed projects. Several witnesses were called to provide testimony, balancing arguments both for and against the bill, showcasing the ongoing tensions between development and environmental sustainability. Additionally, SB5678 received broad support with discussions highlighting its potential to enhance public transit efficiency across the state.
TX

Texas 2025 - 89th Regular

State Affairs May 9th, 2025 at 08:05 am

House State Affairs Committee

Transcript Highlights:
  • With that, members, I'm happy to answer any questions, and TSD's Public Information Officer, Mr.
  • I am the Public Information Officer for the Texas School for the Deaf.
  • This bill brings more accessible and transparent information.
  • In a full rate case, customers can holistically compare the entire bill, higher cost, and higher revenue
  • In short, we like the idea of transparency and making things simpler for all customers.
Summary: The meeting of the committee focused on several Senate Concurrent Resolutions and Senate Bills. Notably, SCR8 was introduced to express Texas' strong opposition to the creation of a central bank digital currency, raising concerns about cybersecurity and privacy implications. There was no public testimony for or against, but committee members engaged in dialogue on its potential impact. Another highlight was SCR5, which proposed naming a gymnasium at the Texas School for the Deaf after Robert Rivas, recognizing his significant contributions. This sentiment garnered unanimous support from committee members, highlighting the importance of honoring legacies within the state educational system. In addition, various bills concerning utilities were discussed, particularly SB1566, which clarifies utility connection requirements, and SB1036, aiming to regulate the solar panel sales industry to protect consumers. The discussions reflected a commitment to enhance transparency in utility rate changes and impose stricter regulations on the solar market to prevent consumer fraud. Overall, the meeting showcased a collaborative approach to addressing pressing legislative matters, with an emphasis on consumer protection and legacy recognition.
US

Us Congress 2025-2026 Regular Session

Hearings to examine big fixes for big tech. Apr 1st, 2025 at 01:30 pm

Senate Competition Policy, Antitrust, and Consumer Rights Subcommittee

Transcript Highlights:
  • First of all, it's wonderful to be on this side of the dais and listen to people who are so informed,
  • The final principle is that access to information and marketplaces is essential for full competition.
  • Yet, too often, big tech companies block key access, even to basic information.
  • Customers.
  • For controlling information. Thank you.
Summary: The meeting, titled 'Big Fixes, Big Tech', marked the first hearing of the Senate antitrust competition policy and consumer rights subcommittee in the 119th Congress. Chairman Lee opened the session focusing on the urgent need for effective solutions regarding anti-competitive behavior among major tech firms like Google and Facebook, highlighting several ongoing court cases regarding monopolistic practices in the digital advertising and search markets. Key discussions included the limitations imposed on small businesses and innovation due to the dominance of these tech giants, with many testimonies advocating for stronger legislative measures, including the America Act. The act aims to disrupt the monopolistic capabilities of these firms and restore competitive integrity in the marketplace, which has suffered under their oppressive market control.
TX

Texas 2025 - 89th Regular

Trade, Workforce & Economic Development Apr 15th, 2025 at 10:04 am

House Trade, Workforce & Economic Development Committee

Transcript Highlights:
  • Business and larger enterprise customers (B2B and B2G) need to be...
  • Like, a customer should be allowed to have some options.
  • How do you find your customers?
  • So there's no more information from you that's required.
  • But having that information, that's IDs, credit cards, and more.
Summary: The committee meeting covered a wide array of bills focusing primarily on workforce development, manufacturing improvements, and online safety for children. Notably, provisions were discussed under HB4196, aimed at modernizing the manufacturing sector through increased digital integration and automation strategies. Witnesses from various sectors, including manufacturing companies and educational representatives, offered their perspectives on the importance of creating a skilled workforce able to adapt to new technologies. Additional discussion highlighted the pressing need for legislation that protects minors in the digital landscape, with testimonies emphasizing the adverse effects of unfiltered online content on children’s mental health, as encapsulated in HB4901.
US
Transcript Highlights:
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • banks to ensure they serve all credit-worthy customers, not
  • Guidance, directives, whether formal or informal, exist at
Summary: The committee meeting focused on several nominees within key financial institutions, including discussions surrounding the SEC, the Federal Transit Administration, and the Comptroller of the Currency. Notable dialogue included concerns over regulatory balance, with various members emphasizing a need to streamline regulations to foster innovation while ensuring accountability and safety for investors. The importance of the proposed 'Empowering Main Street in America Act' was highlighted as a means to facilitate access to capital for small businesses, underlining the current administration's approach towards financial regulations.
TX

Texas 2025 - 89th Regular

Nominations Mar 31st, 2025

Senate Nominations Committee

Transcript Highlights:
  • The Lieutenant Governor informed me on Thursday that he is denying the Senate Democratic Caucus request
  • I would just offer one tidbit of information: TSTC has an exceptional reputation in this building.
  • ...customer, not the student.
  • But then I was informed, and it was a good answer: it's not that we don't physically have the beds for
  • Frank Coppersmith for consideration to the Department of Information Resources Board of Directors on
Summary: The meeting of the committee predominantly focused on discussions surrounding juvenile justice reform and nomination confirmations. A notable point of contention was the nomination of Officer Justin Barry to the Texas Commission on Law Enforcement, which was met with dissent from Senator Eckhardt due to previous allegations of excessive force against protesters. The committee also engaged in discussions about the state of juvenile facilities and the Department of Juvenile Justice's current capacity and staffing, with various members emphasizing the importance of rehabilitation and reducing recidivism. There's a collective effort observed among committee members to adopt new strategies that encompass better training and improvements in facilities to ensure the proper care of youth within the system. Towards the end of the meeting, members reflected on past legislative efforts to increase funding and resources aimed at enhancing the juvenile justice system's effectiveness. The committee adjourned with decisions to continue refining their approaches to juvenile rehabilitation and to reconnect with community stakeholders to improve outcomes. Public contribution to these matters was apparent, highlighting a commitment to collaborate with various entities for better juvenile justice practices in Texas.
TX

Texas 2025 - 89th Regular

Licensing & Administrative Procedures Apr 8th, 2025 at 10:30 am

House Licensing & Administrative Procedures Committee

Transcript Highlights:
  • After receiving the petition information from the elections office, we have 60 days.
  • They can only provide information.
  • We're used to taking care of customers.
  • This is something, frankly, that our customers do not understand.
  • I think it's a product that our customers want.
Summary: The meeting was marked by thorough discussions regarding several pivotal bills aimed at addressing safety and regulatory reforms within various sectors. Notably, House Bill 3352 was a focal point, where industry representatives highlighted the urgent need for enhanced driver safety training in work zones due to a rise in fatalities. Supporters argued that including work zone safety in driver education programs could significantly improve awareness and reduce accidents. Additionally, House Bill 2186 drew scrutiny from small business owners who expressed concerns about the regulatory burden it would impose on electricians and the potential impact on employment within the industry. Despite the commitment to improve safety, stakeholders warned of unintended consequences that could affect operational viability for non-signatory firms.
TX

Texas 2025 - 89th Regular

Business and Commerce Apr 24th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • And so, what we see here is when customers can't get that
  • By and large, our customers are banked.

  • Depending on whether a customer comes in with a certain need that doesn't require collateral, we don't
  • If you wanted to frame it as a customer acquisition tool, we are trying to...
  • The converter pays the dealer for the cab and chassis, and then customizes the vehicle by installing
Summary: The meeting of the Senate Business and Commerce Committee was marked by discussions on several significant bills, with a keen emphasis on legislative updates and committee substitutes. Notably, Senator Blanco presented a new committee substitute for SB2610, which modifies the employee cap from 100 to 250 and extends the update timeline for cyber security programs for small businesses. This substitute was adopted unanimously, reflecting a collaborative agreement among the committee members. Additionally, there were discussions surrounding SB1856 as Senator Crayton provided insights into how stakeholder feedback influenced the bill's committee substitute. The committee ultimately voted in favor, pushing it towards the local and contested calendar, indicating the bill's progression through legislative channels.

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