Video & Transcript DataContr Research : 'customer service'
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TX
Texas 2025 - 89th Regular
Licensing & Administrative Procedures Mar 11th, 2025 at 10:30 am
House Licensing & Administrative Procedures Committee
Transcript Highlights:
- service, so if somebody comes to us and says, "I want to do this," we look at what the best options
- it to their customer over the app.
- Courier services have emerged around the lottery industry in a number of states.
- Postal Service.
- The current Lottery Operator Services vendor has been our vendor since the beginning.
Keywords:
House Bill 11, House Bill 3579, lottery ticket couriers, modernization, human trafficking, regulatory oversight
Summary:
The meeting focused primarily on legislative discussions surrounding House Bills 11 and 3579, with a significant emphasis on regulatory measures concerning lottery ticket couriers and modernization of licensing systems for the Texas Department of Licensing and Regulation. Various committee members engaged in lively debates, particularly around the implications of using couriers within the lottery framework, as this raised concerns about regulatory gaps and the need for clearer oversight. Additionally, there was mention of the agency’s efforts to combat human trafficking through updated regulations and enforcement actions, indicating a priority agenda for the session.
TX
Transcript Highlights:
- offered to customers without unnecessary regulatory requirements.
- to its customers.
- Yeah, Human Services—and the things that you've dealt with, so we appreciate you bringing this bill.
- Pinnock and the Forest Service would also love to hear specific ideas if you have those.
- to the customers of that insurance company?
Keywords:
advanced practice registered nurse, health maintenance organization, preferred provider, insurance, healthcare access, healthcare, insurance, provider ranking, cost-sharing, fiduciary duty, patient choice, insurance, annuities, health coverage, trade practices, rebates, inducements, health promotion, wellness programs, insurance
Summary:
The meeting of the House Committee on Insurance was a significant gathering that focused on various health-related bills, including HB138, AB388, HB1942, and others. The committee heard testimony from multiple stakeholders, including representatives from the Texas Medical Association, who emphasized the importance of health insurance transparency and compliance. Notably, HB1818 garnered attention as it aims to enhance the oversight of utilization review processes, which has previously faced challenges from both insurers and healthcare providers. The committee also discussed measures to improve the prescribed burning insurance under HB2563, a critical topic due to the increasing risk of wildfires in Texas. Several witnesses provided insights into the urgent need for a robust insurance framework to support prescribed burn managers, highlighting the current limitations and risks posed by the lack of coverage in the market.
TX
Transcript Highlights:
- Good seeing you, and thanks for your service to the state of Texas.
- And all we're asking is, right now we service, it's like a taxi service on the south side of a city.
- Right now we service the south side and now the north side wants to be serviced. Same thing.
- We do not provide legal services to our members.
- individual customers.
Bills:
HB2007, HB2863, HB2921, HB3331, HB3332, HJR144, HB3514, HB3528, HB3720, HB3751, HB3859, HB3947, HB4148, HB4346, HB4880, HB5603, HB4337
Keywords:
commercial signs, county approval, transportation code, regulations, road signage, vehicle title, revocation, hearing process, Transportation Code, county assessor-collector, confidentiality, personal information, local government, airport data, public records, vehicle regulation, transportation, steel industry, state fees, safety standards
Summary:
The committee meeting focused on significant discussions surrounding various legislative bills, particularly those affecting infrastructure and navigation regulations in Texas. Notable among these was HB4148, which aims to modernize outdated regulations impacting navigation districts and port authorities. Vice-Chairman Peruzza presented this bill emphasizing its importance in enhancing operational efficiency and updating management practices to better serve Texas's economic needs. Additionally, the chair laid out HB3332, which addresses regional mobility needs and aims to expedite infrastructure projects, reflecting the growing pressures on local communities due to population influx and outdated facilities. The meeting featured public testimonies that highlighted the urgency for legislative action to support infrastructure developments crucial for economic vitality in the region.
TX
Transcript Highlights:
- if pricing information was disclosed before service.
- cash prices, savings per service would be about two-thirds of that.
- Does the customer have the information?
- Your customers do not know what stuff costs, and yes, you do.
- OK, so see, we provide a service. I'm sorry, so we provide a service.
Keywords:
e-cigarettes, marketing prohibition, youth protection, criminal penalties, public health, school funding, education reform, state budget, property taxes, equity in education, health care, licensing, complaint procedure, disciplinary action, law enforcement, death records, vital statistics, healthcare, trauma facility, Medicaid
Summary:
The meeting featured vigorous discussions around several significant bills, including SB2024 concerning youth vaping and its potential consequences. Witnesses presented compelling testimonies highlighting the dangers of e-cigarette use among teenagers, emphasizing how marketing tactics cleverly target this demographic. The bill faced no opposition during discussions but was left pending for further review and amendments. Additionally, HB5537 aimed to empower psychologists to prescribe medication, spurred different viewpoints from committee members about mental health measures and prescription regulations. Amidst these discussions, there was a focus on ensuring access to care while maintaining safety and quality standards.
TX
Texas 2025 - 89th Regular
Delivery of Government Efficiency Mar 5th, 2025 at 10:30 am
House Delivery of Government Efficiency Committee
Transcript Highlights:
- service.
- Any of our eligible government customers can sign up for those services.
- We identified a significant problem in our customer service
- So we started that significant customer service improvement initiative back in 2018 and 2019.
- We worked with the Sunset Commission, in fact, in 2021 on improving our customer service as well.
Keywords:
government efficiency, accountability, public hearings, cybersecurity, state agencies, taxpayer dollars, oversight, modernization, legislative proposals
Summary:
The meeting of the House Committee on Delivery of Government Efficiency marked the beginning of a new era focused on holding government agencies accountable and eliminating inefficiencies. Chairman Capriglione emphasized the committee's role in modernizing state government, implementing rigorous oversight, and ensuring that taxpayer dollars are used effectively. The committee plans to address waste, mismanagement, and corruption, aiming for an ambitious agenda over the next 22 months. Discussions included the establishment of public hearings to foster transparency and the development of legislative proposals to drive reform. Several state agencies provided insights into their operations, with a particular focus on how they can better serve the public through increased efficiency and enhanced cybersecurity measures.
TX
Texas 2025 - 89th Regular
Licensing & Administrative Procedures Apr 8th, 2025 at 10:30 am
House Licensing & Administrative Procedures Committee
Transcript Highlights:
- Thank you very much for being here, and thank you for your service with the Marshal Service.
- Miller Wrecker Service.
- We're used to taking care of customers.
- Our winery, Firm Forge, provides custom service and Texas wines to other wineries across Texas and the
- I think it's a product that our customers want.
Bills:
HB679, HB1764, HB1788, HB2186, HB2204, HB2418, HB2885, HB2983, HB2996, HB3250, HB3352, HB3756, HB3816, HB3913, HB3928, HB4077
Keywords:
environment, regulation, land use, public health, community development, alcohol, Sunday sales, local option election, Texas, business hours, alcohol sales, local option election, Sunday sales, liquor, off-premise consumption, Sunday sales, liquor, local option election, alcoholic beverages, off-premise consumption
Summary:
The meeting was marked by thorough discussions regarding several pivotal bills aimed at addressing safety and regulatory reforms within various sectors. Notably, House Bill 3352 was a focal point, where industry representatives highlighted the urgent need for enhanced driver safety training in work zones due to a rise in fatalities. Supporters argued that including work zone safety in driver education programs could significantly improve awareness and reduce accidents. Additionally, House Bill 2186 drew scrutiny from small business owners who expressed concerns about the regulatory burden it would impose on electricians and the potential impact on employment within the industry. Despite the commitment to improve safety, stakeholders warned of unintended consequences that could affect operational viability for non-signatory firms.
TX
Texas 2025 - 89th Regular
Water, Agriculture, and Rural Affairs May 12th, 2025
Transcript Highlights:
- ="180">House Bill 685 prevents a municipality from increasing the rate for water or sewer utility service
- exemption that is higher than the rate established for other entities that receive comparable utility service
- years in advance to provide sufficient service to growing
- the ecosystem services that are the backbone of the state's
- remuneration by a line item on customer water bills.
Keywords:
water quality, filtration systems, public utilities, Senate Bill 2497, House Bill 2692, San Antonio River Authority, legislation, environmental health
Summary:
The committee meeting was marked by significant discussions around various bills, especially those related to water quality and public utilities. House Bill 2692 was presented to simplify and clarify the enabling legislation for the San Antonio River Authority, highlighting improvements necessary for effective governance and administration. Additionally, there were discussions on Senate Bill 2497, which mandates public water systems to install filtration systems to ensure safe drinking water in communities facing water quality issues. Witnesses emphasized the financial burden and the need for more flexibility in solutions to address water contamination without imposing heavy costs on small water systems. The conversation underscored the balance between public health and fiscal responsibility, with various solutions proposed to mitigate the risks of water contamination.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Apr 15th, 2025 at 10:04 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- Owners may still hold retainers for installation or other services.
- service, because we want to do it right.
- Like, a customer should be allowed to have some options.
- How do you find your customers?
- ...service.
Bills:
HB2963, HB3005, HB3287, HB3288, HB3289, HB3290, HB3344, HB3712, HB3862, HB3874, HB4196, HB4308, HB4901, HB4984
Keywords:
digital equipment, repair rights, manufacturers, maintenance, consumer rights, construction contracts, payment regulations, public works, dispute resolution, audit procedures, construction, trust funds, mechanic's lien, contractor, subcontractor, residential properties, construction contracts, trust funds, disputes, payment obligations
Summary:
The committee meeting covered a wide array of bills focusing primarily on workforce development, manufacturing improvements, and online safety for children. Notably, provisions were discussed under HB4196, aimed at modernizing the manufacturing sector through increased digital integration and automation strategies. Witnesses from various sectors, including manufacturing companies and educational representatives, offered their perspectives on the importance of creating a skilled workforce able to adapt to new technologies. Additional discussion highlighted the pressing need for legislation that protects minors in the digital landscape, with testimonies emphasizing the adverse effects of unfiltered online content on children’s mental health, as encapsulated in HB4901.
TX
Transcript Highlights:
- They are, in my opinion, a customer service, customer-facing entity.
- So, you go from a customer service focus to an organization
- from my time as a service member.
- contracting out for services.
- Further, both service contracts and services cancelable at any time remain.
Bills:
HB146, HB150, HB1500, HB1545, HB1562, HB2067, HB2520, HB2818, HB3214, HB3250, HB3466, HB3512, HB3623, HB4063, HB4395, HB4464, HB4668, HB4690, HB5331, HB3833
Keywords:
cybersecurity, state command, information resources, data protection, incident response, Information Resources, Department governance, cybersecurity, state assistance, procurement training, technology resources, advisory committees, sunset review, government efficiency, state agencies, regulation, administrative oversight, Texas Sunset Act, massage therapy, student permit
Summary:
The committee meeting focused on several legislative items, including significant discussions about cybersecurity and the implementation of new technology in state operations. Key bills such as HB1500, which restructures the Department of Information Resources (DIR) to enhance cybersecurity measures and modernize its functions, were discussed extensively. There was consensus among members regarding the importance of safeguarding Texas's information infrastructure, with particular emphasis on the need for streamlined governance, a focus on artificial intelligence capabilities, and improved IT procurement processes. The members also addressed public testimony that raised important points concerning the balance between innovation and regulatory oversight. Consequently, multiple bills, including HB2467 and HB4310, were favorably reported to the Senate without objections.
TX
Transcript Highlights:
- I think customer service plays a big role, but one I'd like to mention is the weather disasters and responding
- or RSCs, providing additional customer options for Texans.
- I think customer service plays a big role.
- or hours of service, what have you.
- Additionally, we have the ability to store plates at our 16 regional service centers.
Keywords:
transportation, infrastructure, HB1234, SB5678, environmental impact, public transit, funding allocation
Summary:
The meeting conducted by the Transportation Committee focused on several key bills addressing transportation infrastructure and policy reforms. Notable discussions included a heated debate over HB1234, where members expressed concerns regarding funding allocations and the environmental impact of proposed projects. Several witnesses were called to provide testimony, balancing arguments both for and against the bill, showcasing the ongoing tensions between development and environmental sustainability. Additionally, SB5678 received broad support with discussions highlighting its potential to enhance public transit efficiency across the state.
TX
Transcript Highlights:
- ...customer, not the student.
No, thank you for your service.
- We appreciate your service. Continue. We appreciate having you.
- Thank you all again for your service. I appreciate the opportunity to be here.
- John Shannon of Houston Service.
Keywords:
juvenile justice, rehabilitation, Officer Justin Barry, nomination, Senator Eckhardt, excessive force, staffing, recidivism, funding, community stakeholders
Summary:
The meeting of the committee predominantly focused on discussions surrounding juvenile justice reform and nomination confirmations. A notable point of contention was the nomination of Officer Justin Barry to the Texas Commission on Law Enforcement, which was met with dissent from Senator Eckhardt due to previous allegations of excessive force against protesters. The committee also engaged in discussions about the state of juvenile facilities and the Department of Juvenile Justice's current capacity and staffing, with various members emphasizing the importance of rehabilitation and reducing recidivism. There's a collective effort observed among committee members to adopt new strategies that encompass better training and improvements in facilities to ensure the proper care of youth within the system.
Towards the end of the meeting, members reflected on past legislative efforts to increase funding and resources aimed at enhancing the juvenile justice system's effectiveness. The committee adjourned with decisions to continue refining their approaches to juvenile rehabilitation and to reconnect with community stakeholders to improve outcomes. Public contribution to these matters was apparent, highlighting a commitment to collaborate with various entities for better juvenile justice practices in Texas.
TX
Texas 2025 - 89th Regular
Health and Human Services (Part I) Feb 26th, 2025
Transcript Highlights:
The Senate Committee on Health and Human Services will come to order
- And Senator Cook, welcome to the Senate Committee on Health and Human Services.
- The government, both federal and state, are the customers in this case.
- In Texas, we're the customer.
- So this is not messing with them; this is us as a customer.
Keywords:
SB25, SB314, health crisis, nutrition, chronic disease, children's health, food labeling, school meals, legislation, preventive health
Summary:
The meeting of the Senate Committee on Health and Human Services centered around two significant bills, SB25 and SB314, aimed at addressing the growing health crisis in Texas, particularly concerning children. The legislators acknowledged the prevalence of diet-related chronic health issues, including obesity and diabetes, and emphasized the need for a legislative response to improve dietary standards in schools. Senator Kocher championed SB25, which promotes measures like nutrition training for physicians, enhanced food labeling, and physical activity in schools as ways to combat the health crisis. Senator Hughes presented SB314, focusing specifically on prohibiting certain harmful chemicals in school meal programs and ensuring that children have access to healthier food options during school hours.
TX
Texas 2025 - 89th Regular
Business and Commerce May 22nd, 2025
Transcript Highlights:
- These changes ensure that the bill isn't one-sided and provides a balanced approach to customers.
- assurance that this longer-term look will be beneficial for customers.
- It results in better services delivered to Texans. So I hope you pass this bill.
- Thank you for your time and for your service.
- Any cosmetologist using the compact to provide services in Texas must abide by...
Keywords:
House Bill 5247, HCR 102, capital cost recovery, nuclear energy, legislative testimony, Senator Campbell
Summary:
The meeting was characterized by a thorough examination of various bills, with particular focus on House Bill 5247, which dealt with capital cost recovery mechanisms for utilities and featured discussions on its implications for consumers. Senator Campbell presented the bill, emphasizing its balanced approach and necessity for clarity in existing utility provisions. Multiple members expressed support, leading to a unanimous vote for its approval, showcasing a collaborative atmosphere within the committee. Additionally, HCR 102 was highlighted, which sought to call attention to the importance of federal tax credits for sustaining and expanding nuclear energy in Texas. The testimony from industry experts reinforced the bill's significance as Texas seeks to maintain its leadership in energy production amidst rising demands and competitive pressures from international markets.
TX
Transcript Highlights:
- and the student body over his lifetime of service to TSD.
Members, Robert Rivas exemplified values of service,
- In a full rate case, customers can holistically compare the entire bill, higher cost, and higher revenue
- In short, we like the idea of transparency and making things simpler for all customers.
- However, obstacles were encountered when folks who did leave were unable to connect to the utility services
Keywords:
utilities, extraterritorial jurisdiction, development plat, water connection, land subdivision, local government, Texas energy fund, grants, loans, utilities, energy capacity, Supreme Court, constitutional amendment, judicial independence, Keep Nine, checks and balances, Texas beef, cattle industry, agricultural heritage, Texas strip steak
Summary:
The meeting of the committee focused on several Senate Concurrent Resolutions and Senate Bills. Notably, SCR8 was introduced to express Texas' strong opposition to the creation of a central bank digital currency, raising concerns about cybersecurity and privacy implications. There was no public testimony for or against, but committee members engaged in dialogue on its potential impact. Another highlight was SCR5, which proposed naming a gymnasium at the Texas School for the Deaf after Robert Rivas, recognizing his significant contributions. This sentiment garnered unanimous support from committee members, highlighting the importance of honoring legacies within the state educational system.
In addition, various bills concerning utilities were discussed, particularly SB1566, which clarifies utility connection requirements, and SB1036, aiming to regulate the solar panel sales industry to protect consumers. The discussions reflected a commitment to enhance transparency in utility rate changes and impose stricter regulations on the solar market to prevent consumer fraud. Overall, the meeting showcased a collaborative approach to addressing pressing legislative matters, with an emphasis on consumer protection and legacy recognition.
TX
Transcript Highlights:
- First, we strive to provide excellent customer service in everything that we do.
- but cannot help with billing practices, quality of service, or other complaints about these professions
- You know, there might be customers that are Toyota customers right across the street from somebody who's
- not a Toyota customer.
- Do you have any idea of how many of the new customers that you have come on to live in a place?
Summary:
The meeting involved extensive discussions on various topics, although specific bills or motions were not highlighted. The members engaged in a dialogue surrounding the financial aspects of policies under review, particularly referencing rate components and reserves. Questions were raised regarding the allocation of premiums and the implications for future budgets, but no concrete resolutions were made. The Chair, after guiding the discussion, indicated the conclusion of the agenda and called for any additional business before moving to adjourn.
US
Us Congress 2025-2026 Regular Session
Hearings to examine big fixes for big tech. Apr 1st, 2025 at 01:30 pm
Senate Competition Policy, Antitrust, and Consumer Rights Subcommittee
Transcript Highlights:
- If customers can't tell which business is offering the best deal, then businesses won't have the right
- to access Prime customers.
- Customers.
- But they buy a tractor now, and they are absolutely required to use the high-cost repair services of
- on the services.
Keywords:
antitrust, competition policy, digital advertising, monopoly, America Act, big tech, consumer rights
Summary:
The meeting, titled 'Big Fixes, Big Tech', marked the first hearing of the Senate antitrust competition policy and consumer rights subcommittee in the 119th Congress. Chairman Lee opened the session focusing on the urgent need for effective solutions regarding anti-competitive behavior among major tech firms like Google and Facebook, highlighting several ongoing court cases regarding monopolistic practices in the digital advertising and search markets. Key discussions included the limitations imposed on small businesses and innovation due to the dominance of these tech giants, with many testimonies advocating for stronger legislative measures, including the America Act. The act aims to disrupt the monopolistic capabilities of these firms and restore competitive integrity in the marketplace, which has suffered under their oppressive market control.
TX
Texas 2025 - 89th Regular
Natural Resources Apr 9th, 2025 at 10:30 am
House Natural Resources Committee
Transcript Highlights:
- with the best interests of their citizens and customers in mind.
- So that's a cost of service question.
- I noticed this bill just affects municipally owned services.
- They can ask for one or two months' deposit from a difficult customer.
- and we have ILAs for court services.
Bills:
HB1520, HB1525, HB1530, HB1535, HB2068, HB2091, HB2347, HB2372, HB2805, HB2815, HB2867, HB3154, HB3482, HB3483, HB3663, HB3781, HB3901, HB3915, HB4135, HB4153, HB4158, HB4329, HB4331
Keywords:
Lower Neches Valley Authority, board removal, training requirements, public testimony, complaints resolution, Sabine River Authority, board of directors, complaints, Texas Sunset Act, government oversight, ethics training, flood control, Harris County, governance, eminent domain, bonds, environmental improvements, water assistance, financial grants, Texas Water Development Board
Summary:
The Committee on Natural Resources convened to discuss two key pieces of legislation, HB2867 and HB2876, focusing on late fees associated with water and sewer services in Texas. Representative Gates laid out HB2867, highlighting the financial implications of payment deadlines and fees that disproportionately affect low-income households. He emphasized the need for limits on late payment fees to protect these vulnerable consumers from potentially abusive practices. A committee substitute was proposed to clarify some ambiguous language within the bill, aiming to promote fairness and transparency for customers. This led to a robust discussion among members and stakeholders present at the meeting, including testimony from representatives of municipal utilities who raised concerns about local control over fee structures.
TX
Texas 2025 - 89th Regular
Pensions, Investments & Financial Services May 12th, 2025 at 08:05 am
House Pensions, Investments & Financial Services Committee
Transcript Highlights:
- data-time="90"> Senate Bill 512 makes clear that a user cannot be fined for a violation of terms of service
- announced a plan to charge customers a fine of $2,500 for users
- This policy was set to go into effect later that year, prohibiting customers from using its services
- /span> penalties for violations of what they say their terms of service
- of their terms of service.
Keywords:
money transmission, public finance, certificates of obligation, tax anticipation notes, consumer protection, First Amendment, voter will
Summary:
The meeting focused on the discussion of two significant pieces of legislation: SB512 and SB1024. SB512 aims to protect users of money transmission services by preventing penalties imposed by service providers for violating terms of service. Representative Hayes explained that this bill responds to troubling practices observed among money service businesses. Public testimonies were presented both in support and opposition to the bill, highlighting concerns over First Amendment rights and the implications for consumer protection. The committee ultimately left the bill pending for further consideration.
In contrast, SB1024 addresses public finance issues, specifically the misuse of voter-rejected projects through certificates of obligation and tax anticipation notes. Senator Betancourt described instances where municipalities have circumvented voter will by issuing debt for projects previously rejected in elections. The committee heard extensive public testimony critiquing the proposed restrictions in the bill, with arguments centered around the potential unintended consequences for local governments and necessary infrastructure projects. Both bills generated lively discussions among committee members, leading to wider considerations of public finance ethics and the relationship between voters and local governments.
TX
Texas 2025 - 89th Regular
Agriculture & Livestock May 14th, 2025 at 09:05 am
House Agriculture & Livestock Committee
Transcript Highlights:
- marker="28" data-time="162">I did an Open Records Act request to the Department of State Health Services
- They generate income and help build customer relationships.
- These are producers already trusted by their customers.
- Our customers care deeply about food quality. We care deeply about our reputation.
- I have a comment and just wanted to thank you for your service and also...
Bills:
SB1864
Keywords:
SB1864, graded egg market, small-scale producers, food safety, agribusiness, consumer protection, local markets
Summary:
This meeting of the committee centered around the discussion of SB1864, which aims to increase access to the graded egg market for small-scale producers. Chairman Wilson introduced the bill, highlighting its potential to lower barriers for entry, allowing smaller producers to sell ungraded eggs to retailers and wholesalers with proper labeling and documentation. The committee heard differing viewpoints, with supporters emphasizing the importance of farming diversity and access to local markets, while opponents raised concerns about food safety and maintaining quality standards. Testimonies from various stakeholders, including farmer representatives, industry experts, and regulatory bodies, were presented, showcasing the tension between market access for small producers and the need for consumer protection through existing food safety regulations.
TX
Texas 2025 - 89th Regular
Delivery of Government Efficiency Mar 26th, 2025 at 10:30 am
House Delivery of Government Efficiency Committee
Transcript Highlights:
- Texas 2036 supports those provisions in House Bill 1500 that enhance customer service and representation
- service agencies.
- The services are your basic acute health services, behavioral health services, pharmacy services, and
- to their customers.
- The service stinks.
Keywords:
artificial intelligence, regulation, biometric data, ethical AI, consumer protection, AI governance, employment compensation, state agencies, salary payments, general appropriations, government efficiency, public works, contractors, payment bonds, government contracts, construction law, transparency, open meetings, government accountability, public access
Summary:
The meeting of the committee involved detailed discussions surrounding several key pieces of legislation, most notably focused on the implications of artificial intelligence through HB149. This bill was presented by Chairman Capriglione as a comprehensive framework aimed at addressing potential harms associated with AI usage in Texas, emphasizing consumer protection and accountability. Witnesses from various organizations provided input, highlighting the bill's aim to create clarity around acceptable AI practices while simultaneously fostering innovation. Some members raised concerns over specific provisions related to political viewpoint discrimination and local preemption, indicating a need for adjustments to ensure comprehensive protections without infringing on existing rights.