Video & Transcript DataContr Research : 'customer service'
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TX
Transcript Highlights:
- Professional services to somebody.
- Religious speech deals with providing professional services equally to everybody.
- In the filed version, we spoke of a single crisis service center.
- Crisis follow-up services must occur within 48 hours, not 72.
- I was so excited, and I became their best customer.
Keywords:
minors, sexually explicit materials, public libraries, age verification, civil penalties, library collection review, alcohol storage, airline permits, beverage regulations, airport, commercial flights, alcoholic beverages, local option election, zoning regulations, municipality control, land use, state law, social media, bot accounts, misinformation
Summary:
The meeting saw significant discussions centered around several Senate bills, notably SB2487, SB1698, and SB2101. Senator Parker introduced and advocated for SB2487, which aims to enhance crisis service models for mental health interventions, receiving feedback from various stakeholders during formal testimony. The committee adopted the substitute version of this bill, which emphasizes local governance, expands service options, and tightens clinical timelines, responding to concerns from communities about service accessibility. Furthermore, the bill successfully passed from the committee with unanimous support, moving forward to the full Senate for consideration.
In addition to SB2487, the committee reviewed SB1698, focusing on regulatory changes surrounding e-cigarette products. The committee recognized the importance of aligning state law with federal guidelines while ensuring strong consumer protections. Public testimonies included insights from enforcement officials and industry participants, highlighting the newly proposed measures aimed at preventing youth access to e-cigarettes. Lastly, SB2101, which addresses the regulation of sexually explicit materials in public libraries to ensure safe environments for minors, generated mix responses, with testimonies reflecting concerns over censorship and parental rights. The meeting concluded with the passage of SB2819 as well, which addresses political activities of county election administrators.
TX
Transcript Highlights:
- It passed the Health and Human Services Committee and the entire Senate unanimously.
- I think our service will speak for itself and our ability to take care of the patients.
- They're holding on because they do have a passion to service their customers.
- I mean, it's just the quality of service is so much better.
- In return, there are contracted services in my plan.
Keywords:
emergency care, health benefits, insurance, medical necessity, utilization review, Medicare, supplement plans, young individuals, end stage renal disease, amyotrophic lateral sclerosis, pharmacy, health benefit plans, pharmacy benefit managers, contract transparency, pharmacist rights, environmental protection, carbon emissions, green energy, sustainability, renewable resources
Summary:
The meeting was characterized by detailed discussions surrounding several key bills, including HB1464, HB4012, and SB916. Representative Tallarico provided an overview of HB1464, which establishes a state drug purchasing pool aimed at reducing prescription costs for Texas consumers. Multiple stakeholders offered testimony, emphasizing the potential savings and expressing support for the bill. On the other hand, the discussion around HB4012 elicited differing opinions, particularly related to its implications for fraud enforcement in private insurance, with opponents warning against government overreach in private business dealings. Senator Spillers presented SB916, focusing on consumer protections against surprise billing from emergency medical services, indicating collaborative efforts with various health plans to strengthen patient protections without imposing financial burdens on them.
Throughout the meeting, representatives and witnesses engaged in constructive dialogue about healthcare costs, insurance reforms, and consumer protection measures. The committee concluded with several bills left pending for future consideration, indicating ongoing concerns and a commitment to further deliberation on these important legislative matters.
TX
Texas 2025 - 89th Regular
S/C on Transportation Funding Mar 10th, 2025 at 10:03 am
House S/C on Transportation Funding
Transcript Highlights:
- , and services that those jobs and those people rely upon.
- Because you're just, let's say, text out as procuring consultant services to perform an environmental
- agreement where everyone in the region hopefully has a good customer experience and we can.
- It avoids customer confusion, creates operational efficiency
- service, debt, then CIP funding, and whatever's left over is considered surplus.
Keywords:
transportation funding, Proposition 1, Proposition 7, TXDOT, Cameron County, transportation infrastructure, public testimony, funding shortfall, state transportation
Summary:
The meeting of the Standing Subcommittee on Transportation addressed crucial issues relating to state transportation funding, focusing primarily on Propositions 1 and 7. The discussions, led by Chairman Canales, highlighted the significant contribution these propositions make to Texas's transportation budget and the impending challenges tied to a projected funding shortfall of $15 billion. Mark Williams, Executive Director of TxDOT, along with Stephen Stewart, CFO, emphasized the importance of sustained funding to support Texas’s growing infrastructure needs amidst rising costs and diminishing revenue sources, notably due to changes in vehicle fuel efficiency and increased reliance on electric vehicles. Notable public testimony from Pete Sepulveda from the Cameron County Regional Mobility Authority provided insights into local funding mechanisms and their role in enhancing the regional transportation networks.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development May 14th, 2025 at 08:05 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- We were very surprised to find out in the interim that private schools could be considered digital service
- /p>
Senate Bill 1484 addresses these issues by requiring food service
- It's not fair that customers, Texans, they go to restaurants, they try it, and it's not good.
- Current federal law restricts federally funded social services with workforce.
- If the social service program in Texas were consolidated, it is believed that.
Keywords:
landlord, tenant rights, repair obligations, housing conditions, property code, legal liability, SB140, SB1484, SB1802, catfish labeling, landlord responsibilities, consumer protection, Texas Aquaculture Association, senior safety
Summary:
The meeting focused on several key legislative bills that were discussed thoroughly, including SB140, SB1484, and SB1802 among others. One of the notable discussions was around SB1484, which seeks to prevent food service establishments from misleading consumers by accurately labeling catfish products. Witnesses from the Texas Aquaculture Association testified in support of this bill, emphasizing the importance of truth in labeling to protect local producers. The bill passed with unanimous support, showcasing a collaborative effort to support Texas's catfish industry. Additionally, SB1802 proposed making it the landlord’s responsibility to repair elevators in senior housing, addressing safety concerns for vulnerable populations. The discussions around this bill resulted in proposed amendments to enhance protections for residents in such facilities.
TX
Texas 2025 - 89th 2nd C.S.
Intergovernmental Affairs Aug 22nd, 2025 at 10:08 am
House Intergovernmental Affairs Committee
Transcript Highlights:
- or cities that provide services, basic services that...
- You're going to have to reduce services.
- For a city like Galveston, we have core services. That's it—core services and our infrastructure.
- The absorption of these services costs us about 1.5% of our general services budget.
- and fire services.
Keywords:
fiscal responsibility, local government spending, House Bill 46, House Bill 73, public safety, infrastructure, taxpayer concerns, cost inflation, community services
Summary:
The committee meeting primarily focused on discussions surrounding fiscal responsibility in local governments, particularly the implications of House Bills 46 and 73. Proponents argued that these bills would help limit unnecessary spending and ensure that expenditures are tied to inflation and population growth, addressing taxpayer concerns about rising local budgets. However, numerous city officials and representatives from various organizations voiced strong opposition, claiming that these measures would hinder essential services and infrastructure improvements, particularly in rapidly growing areas. Current spending practices were deemed inadequate for meeting the demands of public safety and community services, especially in light of increased costs in areas like public water systems and emergency response. The meeting was characterized by passionate debate, as stakeholders lined up to express their views both for and against the proposed legislation.
TX
Transcript Highlights:
I would say that if I were to ask a customer to call
- would likely go somewhere else to get their oil changed, and I’m probably going to lose them as a customer
- data-time="1908">Right, and so over half of that is probably engineering, engineering technology services
Bills:
SB530, SB757, SB769, SB1085, SB1241, SB1242, SB1409, SB1878, SB2138, SB2314, SB2231, SB2361, SB2431, SJR59
Keywords:
accreditation, postsecondary education, Texas Higher Education Coordinating Board, baccalaureate degrees, junior colleges, program delivery, faculty recruitment, higher education, performance standards, student loan debt, degree programs, funding, higher education, students with disabilities, accessibility, enrollment, report, Texas State Technical College System, land acquisition, facilities development
Summary:
The Senate Committee on Education convened to discuss several important bills, prominently featuring Senate Bill 2361, which proposes the transition of the University of Houston-Victoria into the Texas A&M University System. Testimonies from community leaders such as Mayor Dwayne Crocker highlighted the significant positive implications this shift could have for local education and economic development. The consensus was that the integration would not only elevate educational opportunities but also enhance the region's workforce alignment with industry needs, particularly in fields like engineering and agriculture. Additionally, SB 530 was introduced, focusing on removing restrictions on which accrediting bodies universities can engage for accreditation, a move that aims to modernize Texas educational regulations to align with recent federal changes.
TX
Transcript Highlights:
- , we contracted with a private ambulance service, and so you...
- Department of Health and Human Services.
- Thank you for your service, your time, and leadership. Thank you.
- be provided with such services by midwives.
- And so, there's no accountability system for whatever service.
Bills:
HB3772, HB1656, HB4504, HB1896, HB4420, HB4421, HB4076, HB3708, HB2806, HB3540, HB1586, HB5459, HB4553, HB4535, HB3811, HB3749, HB4255, HB4051, HB5098, HB3554, HB4539, HB5274
Keywords:
e-cigarettes, health and safety, regulations, directory, penalties, e-cigarettes, regulation, directory, certification, compliance, e-cigarettes, regulation, health and safety, manufacturers, directory, compliance, penalties, FDA, nicotine, mental health
Summary:
During this meeting of the health committee, several key bills were discussed primarily focusing on health care practices and patient rights in Texas. In particular, House Bill 4553 drew significant attention as it aims to improve transparency in midwifery practices and ensure the safety of out-of-hospital births. Testimonies were presented both in support and opposition, with concerns raised by midwives regarding the implications of the bill on their practice and autonomy. Additionally, House Bill 3708, designed to assist those burdened by medical debt, was strongly supported by several witnesses bringing forth personal stories underscoring the need for improved access to charity care information. The meeting also covered discussions on organ transplant eligibility and informed consent related to vaccines, echoing larger public health considerations in the post-pandemic era.
TX
Transcript Highlights:
- , Child Protective Services involved.
- Currently, language access service employees are housed in Health and Human Services, System Support
- Service Operations, Office of Deaf and Hard of Hearing, Community Services, and System Office of Audit
- It prohibits board service...
- In terms of what would happen with that service fee if we were to make fee-waived services available
Bills:
HB2510, HB3589, HB4611, HB4655, HB4665, HB4666, HB4670, HB4700, HB4730, HB4798, HB4838, HB5136, HB5243, HB5302, HB5539
Keywords:
assisted living, healthcare, licensing, criminal offense, personal assistance, group home, licensing, regulation, health and safety, inspections, resident care, criminal background checks, adoption, parental rights, registry, vital statistics, disclosure, counseling, foster care, independent living
Summary:
The committee meeting covered a wide range of legislative proposals, with significant focus on addressing child welfare, language access, and transparency in funding for children's advocacy centers. Representative Richardson presented HB5136, aimed at strengthening governance and accountability in child advocacy centers, reflecting concerns over transparency due to recent scandals. The bill was discussed extensively as members expressed the need for better oversight in organizations receiving public funding. Additionally, HB4838 was championed for enhancing language access in emergency services, with witnesses emphasizing its critical importance for non-English speakers during crises. Overall, strong engagement from both representatives and the public was evident, with passionate testimonies highlighting the necessity of these legislative measures.
TX
Texas 2025 - 89th Regular
Licensing & Administrative Procedures May 6th, 2025 at 10:05 am
House Licensing & Administrative Procedures Committee
Transcript Highlights:
- After years out of military medical service, I can tell you that a defibrillator is the basic...
- House Bill 1800 will ensure that children can benefit from the important services offered by private
- This bill would create a framework to regulate lottery courier services, which allow Texans to...
- Lottery courier services currently operate in at least...
- McQueen, there were courier services involved.
Keywords:
permit issuance, regulatory framework, business operations, efficiency, application process, lottery, gambling, internet gaming, mobile application, criminal offenses, lottery regulations, occupational licensing, fraud prevention, criminal background checks, lottery couriers, swimming safety, child protection, licensing, criminal background check, occupational regulation
Summary:
The meeting of the committee primarily focused on discussing various bills, including HB1800, which aims to establish safety standards for swim schools. The bill was introduced by Ms. Garcia, who shared a heart-wrenching personal story about her son, Mitchell, who drowned during a swim program due to inadequate safety protocols. This led to strong public testimony both supporting and opposing the bill, with many witnesses emphasizing the need for stringent regulations to protect children in swim schools. In contrast, some representatives voiced concerns about over-regulating well-established programs that already have safety measures in place.
TX
Texas 2025 - 89th Regular
Business and Commerce (Part I) Apr 8th, 2025
Senate Business & Commerce Committee
Transcript Highlights:
- There's another provision I think we want to add just to make it more customer-friendly.
- A utility that answers to both its customers, you know,
- and rural electric co-ops and create a classification system to assess the condition and expected service
- " data-time="8820"> Members, those members inherently will tell us if they are not happy with the service
- This would allow us to utilize our existing expertise and continue to provide the reliable service that
Keywords:
utility systems, Texas A&M, regents authority, construction, improvement, construction contracts, trust funds, property rights, mechanics lien, contractors, trustee liability, construction contracts, trust funds, mechanic's lien, liability, attorney's fees, windstorm insurance, Texas Windstorm Insurance Association, insurance regulation, administrative penalties
Summary:
In this committee meeting, a wide range of topics were addressed, notably the advancement of nuclear energy in Texas. The committee discussed Senate Bill 2967, aimed at exploring innovative energy technologies and the role of nuclear power in ensuring energy security. Several expert testimonies were heard, including insights from former PUC Commissioner Doug Robinson, who emphasized the potential of modular reactors and necessary state support to navigate the financial challenges commonly faced by nuclear energy projects. The committee's focus was on understanding current nuclear technology stages, determining required state incentives, and assessing the overall energy landscape in Texas.
TX
Transcript Highlights:
- Thank you again for your public service.
- It's the customer sales tax that would then benefit the local area.
- City Services, LLC.
- Now you have to pay an outside service.
- Security services, pest control services, all types of landscaping, all types.
Keywords:
sales tax exemption, exotic animals, game animals, agriculture, livestock, motor fuel tax, county exemption, public school, nonprofit, diesel fuel, tax credit, homestead exemption, property tax, spouse, residential properties, ad valorem tax, homestead exemption, property tax, married couples, principal residence
Summary:
The meeting of the committee was dominated by discussions surrounding House Bill 134, which proposes a shift from origin-based sales tax sourcing to destination-based sourcing in Texas. This bill generated significant debate among committee members and witnesses, with several city representatives expressing strong opposition due to the potential financial impact on their municipalities. Concerns were raised that the bill could lead to the loss of millions in sales tax revenue, which is crucial for funding essential services like public safety, infrastructure, and local development initiatives. As the discussion progressed, the chairman emphasized the need for a comprehensive understanding of the bill's implications on all economic stakeholders, while supporters of the bill argued for its potential to streamline tax regulations.
TX
Texas 2025 - 89th Regular
Water, Agriculture, and Rural Affairs May 23rd, 2025
Transcript Highlights:
- , including many power generator plants, other industrial customers, and large public water systems,
- Importantly, for the purpose of this bill, the member cities are the district's smallest customers.
- I see that I have a quorum in the Health and Human Services Committee here, which was supposed to start
- service, though they may be reimbursed for actual expenses
- It requires the A&M Extension Service to create this study and to consider disparities in the following
Keywords:
water management, groundwater, Texas Water Trust, sustainability, House Bill 3333, House Bill 4158, ecological rights
Summary:
The meeting of the committee focused on a variety of bills primarily concerning water management and rights. Significant discussions included House Bill 3333, which addressed the management of groundwater and was moved favorably with a recommendation for local and contested calendars. Additionally, House Bill 4158 was passed unanimously, relating to the oversight of ecological water rights dedicated to the Texas Water Trust. Members of the committee emphasized the importance of these bills for sustainable water management practices in the state, reflecting a shift towards more responsible governance in resource use.
US
Us Congress 2025-2026 Regular Session
Business meeting to consider an original bill entitled, "GENIUS Act of 2025", and S.875, to curtail the political weaponization of Federal banking agencies by eliminating reputational risk as a component of the supervision of depository institutions. Mar 13th, 2025 at 09:00 am
Senate Banking, Housing, and Urban Affairs Committee
Transcript Highlights:
- No federal agency should have the power to cut off access to our financial services industry simply because
- Republicans and Democrats need to work together to stop unfair customer account closures, but this bill
- marker="213" data-time="2544">Amendment No. 65 by Senators Blunt Rochester and Tillis, which gives customers
Bills:
SB875
Keywords:
banking regulation, federal agencies, reputational risk, financial services, supervision, Genius Act, FIRM Act, stablecoins, bipartisan, financial regulation, national security, consumer protection, innovation
Summary:
This meeting focused on the markup of the Genius Act and the FIRM Act, two significant pieces of legislation addressing stablecoin regulation and the financial industry's regulatory framework. The Chairman noted the importance of providing clarity to the digital asset community and protecting American consumers, while also promoting innovation and competition within the financial sector. Members of both parties expressed varying viewpoints, with some highlighting concerns related to national security and the potential risks associated with stablecoins.
TX
Texas 2025 - 89th Regular
Delivery of Government Efficiency Mar 19th, 2025 at 10:30 am
House Delivery of Government Efficiency Committee
Transcript Highlights:
- Family and Protective Services.
- service plan, such as home-delivered meals, attendant care, and respite services.
- These included the Department of Family Protective Services, Department of State Health Services, Department
- of Aging and Disability Services, and the Department of Assistive and Rehabilitative Services.
- services provided by the HHSC Employee Service Center.
Keywords:
cybersecurity, state command, information resources, data protection, incident response, information technology, classification officer, job descriptions, state positions, competency-based, cybersecurity, information sharing, government efficiency, public sector, private sector, distributed ledger, title registry, real estate, property liens, pilot program
Summary:
The meeting held by the committee involved significant discussions surrounding various bills, notably focused on transparency and budgeting processes. There were multiple testimonies from public citizens advocating for improved access to local budgets, emphasizing the need for transparency within governmental operations. One speaker highlighted that enabling public access to finalized budgets within three business days can ensure that community voices are heard prior to important votes, enhancing local governance and accountability. The committee members engaged actively, with questions posed to witnesses to clarify points made regarding public access to financial documentation.
TX
Texas 2025 - 89th Regular
Appropriations - S/C on Articles I, IV, & V Feb 24th, 2025 at 10:00 am
House Appropriations - S/C on Articles I, IV, & V
Transcript Highlights:
- service.
- service, and efficiency.
- Due to our increase in membership, we need to provide customer service as a benefit specialist and program
- services provided.
- Thank you all for your service.
Summary:
The meeting of the committee was primarily focused on reviewing various bills, with robust conversations surrounding fiscal allocations for upcoming bienniums. Notably, discussions centered around SB22, which relates to salary assistance grants for law enforcement agencies, indicated strong support, with members expressing a consensus on the importance of enhancing financial resources for police departments across Texas. Additionally, the committee examined HB1, which proposed increases to funding to improve tax collection efficiencies and recruitment of professionals in critical roles. The meeting witnessed input from various stakeholders and representatives emphasizing the significance of these initiatives for state operations and public safety.
TX
Transcript Highlights:
- Those aren't warring provisions or customizations.
- in an educational institution undertaking to provide education services or activities...
- , which acts as services to emergent bilingual students.
- If they do not use the total amount of the education services...
- , and scribe services.
Keywords:
Maverick County, recognition, economic development, Texas Senate, community celebration, education savings accounts, SB2, transparency, accountability, amendments, special education, public funds, student discrimination
Summary:
The meeting focused extensively on the amendments and discussions pertaining to SB2, which is aimed at establishing an education savings account program. Various members presented and debated amendments that targeted transparency, accountability, and potential conflicts of interest within the private education sector. Notably, Senator Cook proposed an amendment to require educational service providers to make their budgets public, while Senator Blanco highlighted the need for disclosures relevant to parents of special education and English language learners. The bill saw intense discussion around protecting taxpayer dollars and ensuring that the provisions did not segregate or discriminate against students within the program.
Throughout the meeting, the committee demonstrated robust engagement with both proponents and opponents of the bill, examining the implications of the proposed amendments critically. The overall atmosphere suggested a strong desire to balance educational freedom with accountability and oversight. The meeting concluded with calls for diligence in ensuring that public funds are appropriately utilized, setting the stage for future discussions as the bill proceeds through the legislative process.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Apr 2nd, 2025 at 08:00 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- RESIA provides extensive reemployment services.
- However, in today's market, service contracts and subscription services are by exempting service contracts regulated by TDLR and services
- contracts as well as for services cancelable at any time.
- I'm assigned to the service...
Keywords:
science park district, economic development, technology innovation, higher education collaboration, infrastructure development, Texas Economic Development Office, workforce development, unemployment benefits, state average unemployment rate, benefit year, economic support, Texas Workforce Commission, property owners' association, free speech, assembly rights, government officials, political candidates, floodplain, landlord, tenant
Summary:
The meeting convened to discuss HB2214, a bill aimed at clarifying notification requirements regarding flood risks for tenants. Chairman Wallace articulated the bill's intent, discussing how it adjusts previous legislation to alleviate duplicative notifications for temporary leases or short-term rentals. The committee engaged in vibrant dialogue about the implications of this legislation, with representatives expressing support and raising questions about its implementation and effectiveness. Public testimony included insights from realtors and stakeholders, which highlighted the balance between tenant rights and landlord responsibilities in the wake of flood events.
TX
Texas 2025 - 89th Regular
Finance (Part II) Jan 28th, 2025
Transcript Highlights:
- in all funds, reflecting an increase of $24 million, primarily due to additional customer service center
- service center staff.
- **Senator Zaffirini**: ...customer service issue has got
- We need to ensure that we're adequately addressing these customer service problems moving forward.
- services.
Keywords:
Texas Department of Public Safety, Texas Juvenile Justice Department, budget recommendations, staffing, facility construction, public safety, juvenile justice
Summary:
The meeting of the committee centered around discussions on the budgets for the Texas Department of Public Safety and the Texas Juvenile Justice Department. Significant recommendations included a proposed budget of $3.7 billion for the Department of Public Safety, which reflects a decrease of $199.6 million from the previous cycle. Key topics included customer service enhancements and the increase of staff to improve operations and reduce wait times. Additionally, the Juvenile Justice Department's funding was discussed, including adjustments related to staff salary increases and facility needs.
TX
Transcript Highlights:
- Currently, under the law, if a business has a customer or employee injured during a criminal activity
- "378"> A 30.06 or a 30.07 sign would be protected from liability because they have allowed their customers
- By making these changes, lottery courier services covered themselves with a façade of legitimacy, and
- This change allowed for courier services to sell tickets around the clock.
- It came after countless media reports of the corrupt activities of the lottery courier services and the
Keywords:
business liability, concealed carry, handgun policy, premises liability, criminal acts, civil liability, business premises, concealed handgun, property liability, criminal acts, concealed carry, business liability, property rights, gun regulations, criminal liability, protective order, confidentiality, personal information, court records, victim protection
Summary:
The Committee on State Affairs held a comprehensive meeting focused on several noteworthy bills, particularly those related to the Texas Lottery Commission and foreign adversaries. Discussions were led by various members, including Senator Hall, who expressed serious concerns regarding the legality and integrity of practices within the Lottery Commission, alleging that it has enabled a series of fraudulent activities. Testimonies were heard from stakeholders advocating for House Bill 130, aimed at protecting Texans' genetic information from foreign access. The committee also reviewed House Bills 119 and 581, which tackle transparency in dealings with lobbyists connected to foreign adversaries and address child safety against evolving technological threats, including deepfake technology, respectively. The atmosphere was engaging, with active participation from both committee members and witnesses from various organizations arguing for or against the proposed legislation.
The meeting concluded with gratitude expressed towards the committee staff for their efforts in facilitating a productive session, acknowledging both the importance of the issues at hand and the various testimonies provided. The members agreed on the significance of regulating the Lottery Commission more effectively and ensuring the protection of Texans from potentially harmful external influences. All bills were left pending for further discussion and refinement in future meetings.