Video & Transcript DataContr Research : 'customer service'
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TX
Texas 2025 - 89th Regular
89th Legislative Session Feb 6th, 2025 at 10:02 am
Texas House Floor Meeting
Transcript Highlights:
- Please welcome them and thank them for their service.
- Department of Health and Human Services National AIDS Program.
- Dyson**: I want to recognize John Rainey's service to the citizens of **Brazos County**. **Mr.
- Department of Health and Human Services National AIDS Program.
- H.R. 189 by Dyson, honoring former state representative John Haney Rainey for his service.
Keywords:
Prince Rahim, HIV/AIDS awareness, Howard County Day, Antonio Cornelius Baker, community service, Texas economy, legislative resolutions
Summary:
In this meeting of the legislative body, the committee engaged in a series of significant discussions and recognitions. Dr. Lalani honored Prince Rahim for his contributions to education and community service, linking it to a larger narrative of Texas being a global economic powerhouse. Furthermore, numerous resolutions, such as HR 135 recognizing Howard County Day and HR 190 in memory of Antonio Cornelius Baker, were adopted, highlighting community contributions and memorializing impactful individuals. Representative Jones stressed the importance of HIV/AIDS awareness, reflecting the meeting's commitment to societal issues. The session culminated in a call for unity and service to the public from the speakers present.
TX
Texas 2025 - 89th Regular
89th Legislative Session Jan 16th, 2025 at 10:01 am
Texas House Floor Meeting
Transcript Highlights:
- He served in the Office's Special Services Unit and spent around the last two years working on the U.S
- Rodriguez dedicated his life to service, and he was very involved with our local community.
- Rodriguez dedicated his life to service, and he was very involved with our local bus transit in San Antonio
Keywords:
memorial recognition, fallen officers, law enforcement, Jesus Jesse Vargas, Mark Butler, National Religious Freedom Day, service, community impact
Summary:
The meeting included significant discussions around memorial recognitions for fallen law enforcement officers, specifically honoring Brazoria County Deputy Jesus Jesse Vargas and Navasota Police Sergeant Mark Butler. Representatives expressed their condolences and shared memories of the fallen officers, highlighting their service and the impact they made in their communities. The emotional nature of these tributes emphasized the importance of solidarity and respect for those who serve in law enforcement. The meeting also included an acknowledgement of National Religious Freedom Day, emphasizing the fundamental rights of all citizens to practice their faith freely.
TX
Transcript Highlights:
- Senator Perry, relating to a grant program to provide financial assistance to qualified ambulance service
Keywords:
Senate Committee on Finance, HB3000, ambulance service grants, HGR7, Texas Water Fund, constitutional amendment, funding allocation, rural counties
Summary:
The Senate Committee on Finance convened to discuss several key bills focused on public finance and water resources. Senator Perry presented House Bill 3000, which proposes a $90 million grant program aimed at providing financial assistance to qualified ambulance service providers in rural counties. The bill received strong support, being reported favorably to the full Senate without any opposition. Concurrently, the committee adopted a substitute for HGR 7, which seeks to amend the state constitution for revenue allocation to the Texas Water Fund, extending the dedication period from 16 to 20 years. This change was met with discussions on revenue splits and interim allocations, pivotal for funding future projects related to water infrastructure in Texas.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Apr 23rd, 2025 at 08:04 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- However, many face tremendous challenges in doing so as they search for supportive services that enable
- live with dignity and independence in their own homes, some are confronted with offers of unfair services
- /span> As part of a management contract for a myriad of other services
- It narrows the definition of food service establishments to include only restaurants, not grocery stores
- Please be sure and ask your server, service attendant.
Bills:
HB2226, HB2269, HB2343, HB2760, HB3621, HB4079, HB4204, HB4518, HB4531, HB4555, HB4850, HB4876, HB4903, HB4996, HB5122
Keywords:
property owners association, landscaping, grass maintenance, sustainability, water conservation, shrimp, restaurants, food service, imported shrimp, domestic shrimp, consumer protection, notice requirements, judicial review, Texas Workforce Commission, unemployment compensation, legal proceedings, labor law, ticket sales, event tickets, transparency
Summary:
The committee meeting focused on several significant bills, with notable discussions revolving around HB2343. This bill, presented by Representative Leo Wilson, aims to enhance transparency in the shrimping industry by requiring restaurants to disclose the origin of shrimp served. The bill was met with mixed reactions, especially from the Texas Restaurant Association, which raised concerns regarding the burdensome requirements for menu updates and potential liability issues if inaccuracies were reported. Meanwhile, the committee passed other bills, including HB4204 aimed at protecting older homeowners from unfair contracts, which received support from AARP Texas and sparked discussions about the implications on consumers' rights.
In addition to presentation and testimony on bills, the committee also examined HCR76, which urges the federal government to regulate imports of foreign shrimp, reflecting a proactive stance on protecting local industries from unregulated competition. Overall, the meeting demonstrated a commitment to addressing economic concerns, consumer protection, and the sustainability of local businesses. The chamber was well attended, and many stakeholders provided public testimony for and against the various proposals.
TX
Texas 2025 - 89th Regular
Judiciary & Civil Jurisprudence Apr 16th, 2025 at 08:04 am
House Judiciary & Civil Jurisprudence Committee
Transcript Highlights:
- They need counseling or mental health services following their time of service.
- You're with the Health and Human Services Commission as a resource witness?
- I'm a Director of Forensic and Jail Diversion Services under Behavioral Health Services at Texas Health
- Human Services Commission.
- However, the service ended when...
Bills:
HB5621, HB4904, HB5067, HB5076, HB5081, HB5354, HB4862, HB3847, HB4088, HB4157, HB2966, HB2287, HB4203, HB4803, HB4737, HB5093, HB783, HB5411, HB4281
Keywords:
motorcycle training, liability, property owners, civil liability, safety instruction, data privacy, personal information, judicial protection, cybersecurity, criminal offense, court clerks, judges, data brokers, prosecuting attorney, criminal offenses, judicial reporting, accountability, Texas Judicial Council, business organizations, corporate governance
Summary:
The meeting of the committee centered on several bills related to liability, fraud, and public safety. Representative Slauson's HB1088 concerning healthcare liability claims related to gender modifications was revisited, with discussions highlighting the implications of amendments and a contentious vote that resulted in a 7-4 decision to report it to the full House. Notably, HB4101, led by Vice Chair Hayes, introduced a committee substitute that raised the limited liability from $50,000 to $250,000 for funeral service providers in cases of mental anguish, which passed after brief deliberations. Additionally, the committee discussed HB4281 targeting fraudulent crowdfunding campaigns, aiming to provide victims legal recourse, which sparked an emotional response due to real-life implications presented by witnesses.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Apr 23rd, 2025 at 10:04 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- It may file a search warrant service of representation for service, but it's not a requirement because
- service to thousands of Texans and hundreds of thousands of Americans every year.
- We're proud to say we have been named one of the best companies for customer service in America for six
- We value those Texas customers because this is our backyard.
- These firms provide services to corporations and institutional investors.
Bills:
HB2226, HB2269, HB2343, HB2760, HB3621, HB4079, HB4204, HB4518, HB4531, HB4555, HB4850, HB4903, HB4996, HB5122, HB4876
Keywords:
property owners association, landscaping, grass maintenance, sustainability, water conservation, shrimp, restaurants, food service, imported shrimp, domestic shrimp, consumer protection, notice requirements, judicial review, Texas Workforce Commission, unemployment compensation, legal proceedings, labor law, ticket sales, event tickets, transparency
Summary:
Additionally, the committee reviewed HB4531, aiming to protect property owners from fraudulent ownership claims, which generated extensive discussions on real estate fraud and the support mechanisms for citizens lacking legal representation. Testimonies from various stakeholders pointed out the bill's potential to streamline the process for dispute resolution and protect vulnerable property owners, furthering the overarching goal of ensuring justice and accountability within the property systems. The committee concluded with the discussion of HB4903, which seeks to enhance workforce support through better child care initiatives.
TX
Texas 2025 - 89th Regular
Pensions, Investments & Financial Services Apr 23rd, 2025 at 10:04 am
House Pensions, Investments & Financial Services Committee
Transcript Highlights:
- ...service record with ERS.
- Thank you for your service and ongoing support of retired state employees.
- Thank you for your service.
- Our customers are everyday Texans.
- So our existing customers who are in their contracts, nothing's going to change for those customers.
Bills:
HB886, HB1514, HB2434, HB2688, HB2802, HB3161, HB3221, HB4029, HB4339, HB4774, HB4802, HB4853, HB5627, SB1737, HB4591
Keywords:
retirement, supplemental payment, benefits, Employees Retirement System, eligible annuitants, legislation, annuity, retirement, service credit, Employees Retirement System of Texas, employee benefits, pension reform, public retirement systems, municipality pensions, firefighters, police officers, retirement age, DROP program, actuarial studies, pension benefits
Summary:
During the meeting, the committee discussed several important bills focused on state employee pensions, the education sector, and consumer credit resources. One of the main topics was HB886, which proposes a 13th check for state retirees to help alleviate financial challenges faced by those who have not seen any pension adjustments for over a decade. The bill received support from various stakeholders who emphasized its necessity given the rising costs of living and inflation. Additionally, HB3221 was examined, addressing unequal pension contributions between traditional school districts and charter schools, which has placed undue financial burdens on charter schools since 2019. The bill aims to unify the contribution rates to ensure fairness and retain essential funding for education.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Apr 30th, 2025 at 08:04 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- 324">Members, you remember this bill by Chairman Hollis relating to prohibiting the use of unfilled service
- The Chair lays out SB462 by Senator Co-host relating to establishing a child care service waiting list
- This bill aims to provide customers with factual information
- Currently, some food service establishments impose mandatory fees or surcharges.
- ...products and services.
Bills:
HB1958, HB2031, HB2879, HB3285, HB3995, HB4487, HB4558, HB4560, HB4876, HB4899, HB5212, HB5317, HB5543, HB5567, SB1333
Keywords:
firearm possession, tenant rights, landlord regulations, civil penalties, property code, justified use of force, deadly force, property rights, tenant rights, landlord regulations, home defense, smart devices, data privacy, personal data collection, user consent, mobile application, data transparency, online sales, clothing, bot usage
Summary:
The Committee on Trade, Workforce, and Employment held a meeting focused on various bills related to workforce development, consumer protection, and business regulations. Notably, HB5317, aimed at establishing a self-insured retention fund to lower insurance costs for state agencies, received significant attention, with discussions on its potential fiscal benefits. The committee also reviewed bills concerning unemployment benefits, regulation of food service surcharges, and property rights for homeowners, particularly in the context of water conservation amid ongoing drought conditions. Public testimony highlighted concerns over transparency in mandatory fees charged by food service establishments, with stakeholders advocating for clearer disclosures to protect consumer trust.
TX
Transcript Highlights:
- service.
- service interactions.
- service support specialists.
From a customer service standpoint, these are people
- services, and then at the Health and Human Services Commission
Bills:
SB1
Keywords:
appropriations, budget, state funding, education, healthcare, infrastructure, budget recommendations, Department of Licensing and Regulation, Texas Funeral Service Commission, anti-trafficking, whole body donation program
Summary:
The meeting covered significant budget recommendations for the Department of Licensing and Regulation (TDLR) and the Texas Funeral Service Commission, focusing on their proposed changes and the implications of the funding adjustments. Blake Paul from TDLR presented a comprehensive overview including a $23.1 million net decrease in their budget and a significant push for anti-trafficking efforts, which received positive feedback. Additionally, discussions on the whole body donation program highlighted increased funding to facilitate its transition following the recent legislative changes. The committee members engaged actively, debating the sufficiency of the proposed budgets and their impact on ongoing initiatives.
TX
Texas 2025 - 89th Regular
Natural Resources Mar 19th, 2025 at 10:30 am
House Natural Resources Committee
Transcript Highlights:
- assets that are adversely affected as a result of the transfer of a portion of the Water Utility Service
- Initially, 700 property owners committed to take water service once it was available.
- to those customers.
- Lake Houston actually services beyond its borders.
- The water from Lake Houston is used to service 4.5 million customers throughout the area.
Keywords:
coastal protection, environmental management, Gulf Coast, storm risk management, funding, Texas General Land Office, healthcare, insurance reform, patient access, insurance regulation, affordable care, health insurance, consumer rights, coverage transparency, claims process, insurance regulations, aggregate production, environmental impact, financial responsibility, reclamation
Summary:
The recent committee meeting addressed various critical bills, focusing primarily on water management and flood control across Texas. Notable discussions included House Bill 1177, which proposes introducing stricter penalties for floodplain violations, aiming to deliver swift accountability for ongoing offenses. Representative Cunningham highlighted the urgency of this issue, emphasizing that current enforcement mechanisms lead to prolonged legal challenges, which can heighten flood risks for vulnerable communities. This bill sparked numerous inquiries from members, showcasing the committee's commitment to improving flood management legislation.
TX
Texas 2025 - 89th Regular
Pensions, Investments & Financial Services Apr 23rd, 2025 at 08:04 am
House Pensions, Investments & Financial Services Committee
Transcript Highlights:
On pensions, investments, and financial services will come to order
- We respond to over a thousand calls of service a day.
- It's nice to see all of you today, and thank you for your service.
- Our school district actually helps service the community as well.
- JRS1 includes judges that began their service prior to September 1st, 1984.
Bills:
HB886, HB1514, HB2434, HB2688, HB2802, HB3161, HB3221, HB4029, HB4339, HB4591, HB4774, HB4802, HB4853, HB5627, SB1737
Keywords:
retirement, supplemental payment, benefits, Employees Retirement System, eligible annuitants, legislation, annuity, retirement, service credit, Employees Retirement System of Texas, employee benefits, pension reform, public retirement systems, municipality pensions, firefighters, police officers, retirement age, DROP program, actuarial studies, pension benefits
Summary:
The meeting was focused on a range of significant legislation including discussions on retirement benefits for public safety officers and specific bills aimed at addressing current challenges in the pension systems. Representative Busey introduced HB2802, aimed at stabilizing the Austin Firefighters Retirement Fund, which received support from various stakeholders including Mayor Kirk Watson, reflecting months of collaborative effort. Testimony emphasized the need for proactive changes to prevent future financial crises in the fund. Additionally, HB4029, proposed by Chairman Guillen, generated appeals from various members about the necessity of addressing retirement needs for peace officers in public schools, linking it directly to their recruitment and retention challenges in the current environment. Issues regarding recruitment and the financial sustainability of the Houston Fire Department were also highlighted with HB2688, enabling timely action on pressing pension reform to retain skilled personnel.
TX
Transcript Highlights:
- So there are certain large customers that can't respond very quickly.
- , which are our ancillary services, our emergency response services.
- regulation services will still be there.
- , contracted service-oriented response.
- Data centers provide a range of essential services.
Keywords:
electric power, interconnection, utilities, ERCOT, large load customers, water supply, sewer service, demand management, Senate Bill 6, energy infrastructure, load management, interconnection, reliability, data centers, electric cooperatives, cost allocation
Summary:
The meeting focused primarily on Senate Bill 6, which aims to address the needs for increased reliability and transparency in Texas's energy infrastructure. There were multiple testimonies from stakeholders representing various sectors, including data centers and electric cooperatives, discussing their support and concerns regarding the bill's impact on interconnection and load management. Key issues raised included improving load forecasts, the adequacy of existing methodologies for cost allocation, and ensuring the reliability of the grid amidst the growing demand from large energy consumers like data centers. The discussion emphasized the need for a balance between fostering economic growth and maintaining grid reliability, amidst concerns about potential uncertainty for businesses due to some provisions in the bill. The committee concluded the meeting while keeping the bill pending for future deliberation.
TX
Transcript Highlights:
- an abortion assistance entity or abortion provider for the procurement of an abortion or related services
- good use of public funds to pay for abortions when local governments could be funding so many other services
- children, material or legal support, financial assistance, employment support, education, health care services
- Would that ensnare... that service there that she stopped at?
- question is there, but, you know, similarly, child care, you know, there are some public child care services
Keywords:
electric power, interconnection, utilities, ERCOT, large load customers, water supply, sewer service, demand management, Senate Bill 33, Senate Bill 11, abortion, taxpayer funding, healthcare access, government overreach, local control
Summary:
The committee meeting was centered around the discussion of two key bills: SB33 and SB11. SB33 received significant attention as it aimed to close loopholes related to local government funding for abortion travel, which several representatives argued was an overreach of governmental power. Testimonies from supporters highlighted the need for this bill to clarify taxpayer protections, while opponents raised concerns about infringing on local autonomy and access to healthcare. The discussion featured passionate inputs from various stakeholders, emphasizing the societal implications of legislations regarding reproductive rights and healthcare services. At the conclusion of deliberations, both bills were left pending, indicating that further consideration is required before moving forward.
TX
Transcript Highlights:
- With regard to the service groups, which is an element of the funding.
- We cannot go backwards to what it was like before dyslexia services.
- services.
- and to require services.
- It's not necessarily a lease agreement, but it's like the laundry service.
Keywords:
special education, funding, individualized education program, visual impairments, accessibility, support services, state education code, special education, funding, emergency preparedness, SB568, SB57, student safety, service intensity model, early intervention, public testimony
Summary:
The committee meeting centered around special education funding and safety provisions for children with disabilities. Key discussions were led by Senator Bettencourt regarding the transformative potential of SB568, which proposes a transition to an eight-tier service intensity funding model. This model is designed to better accommodate the needs of special education students, ensuring they receive the necessary services tailored to their unique requirements. The bill received strong support from stakeholders and included testimony from educators and advocates highlighting the importance of early intervention and the need for ongoing funding support.
TX
Texas 2025 - 89th Regular
S/C on Juvenile Justice Apr 3rd, 2025 at 08:04 am
House S/C on Juvenile Justice
Transcript Highlights:
- You said that the parents can do community service in lieu of paying fines.
- If there was a requirement that my mom had to do community service, she's going to do community service
- They can maybe go do some community service.
- to get to community service how?
- As far as community service goes, sure, you deal with it.
Keywords:
truancy, school attendance, parent responsibility, education code, community service, criminal record nondisclosure, juvenile board, Moore County, appointments, juvenile justice, county legislation, Juvenile Justice, HB1988, HB3276, personal identifiable information, accountability in juvenile system
Summary:
The Subcommittee on Juvenile Justice convened a meeting where they voted on several bills, notably HB1988, which allows the Texas Juvenile Justice Department to disclose personally identifiable information about former juvenile offenders with their consent. The motion to advance HB1988 passed with a four to one vote. The committee also discussed HB3276, aimed at holding individuals working with juveniles accountable for misconduct, which received considerable support from the committee members. The discourse highlighted the importance of protective measures for the juvenile justice system, ensuring that any individuals found unfit to serve would be effectively barred from such roles.
TX
Texas 2025 - 89th Regular
Natural Resources Mar 19th, 2025 at 08:00 am
House Natural Resources Committee
Transcript Highlights:
- water districts, flood irrigation, water supply, drainage, and they provide water and wastewater services
- The LCRA provides a host of vital services for our state, including managing water supplies for our region
- LCRA generates revenue by selling electricity, transmission, and water services.
- The underlying credit would be what supports the debt service.
- The county would join in because they're already providing a retail service?
Keywords:
coastal protection, environmental management, Gulf Coast, storm risk management, funding, Texas General Land Office, healthcare, insurance reform, patient access, insurance regulation, affordable care, health insurance, consumer rights, coverage transparency, claims process, insurance regulations, aggregate production, environmental impact, financial responsibility, reclamation
Summary:
The committee meeting addressed critical water infrastructure issues, focusing primarily on H.J.R. 7 and HB 1400. Members emphasized the urgent need for dedicated funding to tackle Texas's impending water crisis, as population growth and drought significantly strain current water resources. Notable discussions included testimonies from representatives of the Environmental Defense Fund and the Texas Alliance of Groundwater Districts, who expressed strong support for these bills, underlining their importance in improving groundwater management and funding scientific approaches to water conservation. The committee highlighted the necessity of equipping groundwater conservation districts with resources to ensure robust groundwater science and research.
TX
Texas 2025 - 89th Regular
Judiciary & Civil Jurisprudence Apr 9th, 2025 at 10:30 am
House Judiciary & Civil Jurisprudence Committee
Transcript Highlights:
- To raise that additional pay, I think, would be a service to the state of Texas.
- I've got you here on behalf of the Texas Alliance of Child and Family Services.
- So it's affecting capacity, it's affecting our services and abilities.
- customer.
- His hours of service log shows that he was consistently.
Bills:
HB4011, HB2680, HB4325, HB4327, HB4944, HB1761, HB4688, HB3453, HB40, HB1707, HB4749, HB2322, HB3647, HB4139, HB4081, HB2203, HB2100, HB4170, HB3104, HB4623
Keywords:
partition, heirs' property, real estate, co-ownership, family property, non-heir cotenant, right of first refusal, pilot services, liability limitation, maritime commerce, Matagorda Bay, Lavaca Bay, transportation code, maritime industry, civil liability, barratry, penalties, legal actions, damages, wrongful death
Summary:
In the recent meeting, the Judiciary and Cellular Disturbance Committee convened to discuss several critical issues, highlighted by the testimony surrounding HB1761. The committee chair emphasized the importance of the bill, gathering a panel consisting of key witnesses who offered various perspectives. Notably, Kathy Ward from the State Commission on Judicial Conduct voiced concerns regarding potential pitfalls of imposing sanctions on false complaints, advocating for a more inclusive process that considers mental health perspectives. Jacob Putnam, a District Attorney, echoed the sentiments, highlighting the bill's implications for public service recruitment and the necessity for competitive pay in public positions.
TX
Texas 2025 - 89th Regular
Trade, Workforce & Economic Development Mar 19th, 2025 at 08:00 am
House Trade, Workforce & Economic Development Committee
Transcript Highlights:
- I would much rather have a delinquent customer remove their items.
- For our customers, it's unknown to us why the tax bill and...
- convenient for our customers.
- digital services.
- It requires online services to monitor their content and, depending on a service mix, requires even more
Keywords:
social media, children, account verification, data privacy, parental control, property owners' association, residential watering restrictions, vegetation, fine limitations, drought, technology, innovation, economic development, grants, Texas Economic Development, business funding, HB1093, self-service storage, advertising requirements, public notice
Summary:
In this meeting, the focus was on HB1093, which addresses the advertising requirements for self-service storage facility lien sales. The bill, presented by a representative, advocates for updating outdated newspaper notice requirements that have been in place since 1984. The representative emphasized that many areas in Texas no longer have access to printed newspapers, making it crucial to adapt the law to allow for advertising on publicly accessible internet platforms and other methods to ensure transparency and access to information regarding lien sales. Several stakeholders and witnesses shared opinions on the merits and potential drawbacks of the bill, leading to a lively discussion.
TX
Texas 2025 - 89th Regular
Land & Resource Management Apr 17th, 2025 at 08:04 am
House Land & Resource Management Committee
Transcript Highlights:
- are already being provided by an emergency services.
- lacking in service.
- unable to provide services?
- as long as they can provide the service.
- That's all it's about: service levels and reducing those service gaps created by annexation.
Bills:
HB447, HB897, HB993, HB2673, HB3671, HB3680, HB3897, HB4506, HB4753, HB4812, HB4894, HB5148, HB5437, HB5650, HB5652, HB5654, HB5656, HB5661, HB5665
Keywords:
traffic impact studies, municipal utility district, bonds, road projects, eminent domain, building permits, municipal government, application processing, time limits, local government regulations, cemeteries, municipalities, regulation, health and safety, local governance, municipal utility district, dissolution, local governance, Tarrant County, environmental quality
Summary:
The committee meeting focused on a variety of bills, with notable discussions surrounding the challenges faced by municipalities in managing growth and public safety. Bills such as HB447 and HB3897 sparked conversations on the impact of Municipal Utility Districts in high-density areas and the necessity of thorough traffic impact assessments before approving new developments. Representative Cook highlighted concerns over a specific project related to HB3671, which aimed to dissolve a municipal district due to contradictory prior agreements. Public testimonies included concerns from residents, signaling the tension between development needs and public safety requirements.