Requires all public utilities to maintain a customer service facility within the state to perform services such as addressing customer inquiries and accepting bill payments.
Impact
The enactment of HB 6033 would represent a significant shift in how public utilities operate within Rhode Island, mandating a local presence for customer service operations. This could lead to improvements in customer satisfaction, as residents would have easier access to services, which may result in better handling of inquiries and complaints. Additionally, this bill might create new job opportunities within the state by requiring utilities to establish staffed facilities, thus having a positive impact on the local economy.
Summary
House Bill 6033 is aimed at ensuring that all public utilities operating within Rhode Island maintain customer service facilities physically located in the state. This requirement mandates that these facilities be adequately staffed to handle customer inquiries, process bill payments, and perform other necessary services as directed by the public utilities commission. The bill intends to enhance consumer access and engagement, ensuring that residents receive timely support and assistance from their service providers.
Sentiment
The sentiment surrounding HB 6033 appears to be predominantly positive, especially among consumer advocacy groups and residents who appreciate the emphasis on localized customer service. Advocates argue that the bill will enhance accountability and responsiveness from utilities. However, some concerns may arise from utility companies regarding operational costs and the logistics required to establish and maintain these local facilities, potentially leading to discussions about regulatory burdens versus consumer rights.
Contention
While the bill presents clear benefits to consumers, there may be points of contention regarding its implementation. Utility companies might voice concerns about the increased operational costs and the feasibility of establishing customer service centers. Additionally, discussions may arise around how far the requirements should extend—specifically what constitutes adequate staffing and operational capacity to meet public expectations. This could spark debates about the balance between ensuring consumer protection and not overburdening utility providers.
Requires all public utilities to maintain a customer service facility within the state to perform services such as addressing customer inquiries and accepting bill payments.
Allows correctional industries to conduct business for goods or services with any 501(c)(3) and would require customers of correctional industries to pay fifty present (50%) of an order upon the placement of the order.
Allows correctional industries to conduct business for goods or services with any 501(c)(3) and would require customers of correctional industries to pay fifty present (50%) of an order upon the placement of the order.
Extends the forbearance of utility terminations for customers with serious illness certifications and would amend various provisions related to the termination of utility services for persons who are disabled, seriously ill, or in arrears.
Extends the forbearance of utility terminations for customers with serious illness certifications and would amend various provisions related to the termination of utility services for persons who are disabled, seriously ill, or in arrears.
Changes utility company billing practices so that when a gas electric utility changes their customer billing, they would be required to file a copy of the new bill with the PUC for approval, with a complete explanation of the changes.
Changes utility company billing practices so that when a gas electric utility changes their customer billing, they would be required to file a copy of the new bill with the PUC for approval, with a complete explanation of the changes.
Exempts out-of-state businesses and their employees performing services, during declared state or federal disasters or emergencies, from state or local business requirements, as well as state or local taxes or fees