Relating to certain information that a commercial mobile service provider shall include in a billing statement.
Impact
The enactment of HB 1098 would result in an amendment to Chapter 64 of the Utilities Code, specifically introducing a new subchapter focused on mobile service customer billing. This change is expected to enhance consumer protections by ensuring that information related to contract expirations is explicitly stated, thus reducing confusion for customers and preventing auto-renewals that may occur without the customer's explicit consent. Such clarity in billing processes could lead to improved customer satisfaction and trust in service providers.
Summary
House Bill 1098 aims to enhance transparency in the billing practices of commercial mobile service providers by mandating that they include specific information in their billing statements. One of the primary requirements outlined in the bill is for providers to clearly identify the expiration date of the customer's contract within the billing statement. This legislative move is intended to empower consumers by ensuring they are fully informed about the terms of their contracts, potentially aiding them in making more informed choices regarding their mobile service agreements.
Conclusion
Overall, HB 1098 presents an important legislative step towards ensuring consumer rights in the mobile service sector. By mandating clear visibility of contract-related information within billing statements, it aims to support customers in navigating their service agreements more effectively while holding providers accountable for clear communication.
Contention
While the bill generally aligns with consumer advocacy goals, there may be some concerns from mobile service providers regarding the administrative burden of updating billing systems to comply with the new requirements. Debates may arise around the implementation timeline and the adequacy of the provided notice period for customers. Additionally, stakeholders might discuss whether the requirements are comprehensive enough to cover other essential aspects of mobile services consumer agreements.
Relating to information maintained by certain municipally owned utilities that provide electricity services and cable, Internet, or broadband services.
Relating to the provision and delivery of certain health, mental health, and educational services in this state, including the delivery of those services using telecommunications or information technology.
Relating to amendments to the Uniform Commercial Code, including amendments concerning certain intangible assets and the perfection of security interests in those assets.
Relating to amendments to the Uniform Commercial Code, including amendments concerning certain intangible assets and the perfection of security interests in those assets.
Relating to the provision of behavioral health crisis services, including the establishment of crisis centers and mobile crisis teams; authorizing a fee.
Relating to certain restrictions on the use of personally identifiable information pertaining to a public school student by an operator or educational entity.