Texas 2019 - 86th Regular

Texas House Bill HB2110

Caption

Relating to state agency measurement and management of customer satisfaction.

Impact

This legislation is significant as it introduces standardized protocols for assessing customer service within state agencies. The modifications to Section 2114.002 of the Government Code ensure that agencies not only collect feedback but also report on this information to the Legislative Budget Board and the Governor's Office of Budget and Policy every even-numbered year. This process is expected to guide improvements in public services by identifying strengths and weaknesses in agency operations based on customer input.

Summary

House Bill 2110 aims to enhance the measurement and management of customer satisfaction across Texas state agencies. The bill sets forth a requirement for state agencies to gather feedback from constituents using various approved methods, including surveys and focus groups. By mandating this collection of data, the bill intends to promote accountability and ensure that agencies are responsive to the needs of the public they serve.

Sentiment

The sentiment surrounding HB2110 appears to be largely positive, as it seeks to foster an environment of transparency and accountability within government agencies. Supporters view the bill as a necessary step in improving public services and enhancing the overall experience of citizens interacting with state agencies. The unanimous votes in both the House (141-0) and Senate (31-0) suggest broad bipartisan support for the initiative, indicating that legislators believe this measure will contribute positively to government performance.

Contention

While the bill enjoys wide support, it may face challenges in implementation, particularly regarding the resources and commitment required from various agencies to effectively gather and analyze customer feedback. Additionally, ensuring that the information collected is utilized to drive real change could be contentious if agencies are slow to act on the data provided. However, the bill's design inherently promotes a culture of responsiveness, obligating agencies to prioritize customer feedback in their service delivery.

Companion Bills

No companion bills found.

Previously Filed As

TX HB3289

Relating to prohibiting the use of certain social media applications and services on devices owned or leased by state agencies.

TX SB1205

Relating to the modernization of information technology of state agencies and certain local governments.

TX SB2159

Relating to prohibiting the use of certain social media applications and services on devices owned or leased by state agencies.

TX HB2494

Relating to information security officers and network threat detection and response for state agencies.

TX HB3078

Relating to a program to provide assistance for certain retail electric customers.

TX HB2982

Relating to the authorization of certain agreements between management services organizations and physicians.

TX SB2377

Relating to homeland security, including the creation of the Texas Homeland Security Division in the Department of Public Safety, the operations of the Homeland Security Council, the creation of a homeland security fusion center, and the duties of state agencies and local governments in preparing for, reporting, and responding to cybersecurity breaches; providing administrative penalties; creating criminal offenses.

TX HB4647

Relating to programs to provide assistance for certain electric customers.

TX SB2441

Relating to the transfer of functions relating to the economic regulation of water and sewer service from the Public Utility Commission of Texas and the Office of Public Utility Counsel to the Water Public Utility Commission and the Office of Water Public Utility Counsel; creating a criminal offense.

TX HB13

Relating to measures to address public safety threats in this state presented by transnational criminal activity, including by establishing the Texas Homeland Security Division and the Border Security Advisory Council, and to compensate persons affected by those threats.

Similar Bills

No similar bills found.