Illinois 2023-2024 Regular Session

Illinois House Bill HB3515 Compare Versions

Only one version of the bill is available at this time.

Old	New	Differences
1	1	103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED: 815 ILCS 505/2BBBB new Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act. LRB103 28704 SPS 55086 b A BILL FOR 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED: 815 ILCS 505/2BBBB new 815 ILCS 505/2BBBB new Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act. LRB103 28704 SPS 55086 b LRB103 28704 SPS 55086 b A BILL FOR
2	2	103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED:
3	3	815 ILCS 505/2BBBB new 815 ILCS 505/2BBBB new
4	4	815 ILCS 505/2BBBB new
5	5	Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
6	6	LRB103 28704 SPS 55086 b LRB103 28704 SPS 55086 b
7	7	LRB103 28704 SPS 55086 b
8	8	A BILL FOR
9	9	HB3515LRB103 28704 SPS 55086 b HB3515 LRB103 28704 SPS 55086 b
10	10	HB3515 LRB103 28704 SPS 55086 b
11	11	1 AN ACT concerning business.
12	12	2 Be it enacted by the People of the State of Illinois,
13	13	3 represented in the General Assembly:
14	14	4 Section 5. The Consumer Fraud and Deceptive Business
15	15	5 Practices Act is amended by adding Section 2BBBB as follows:
16	16	6 (815 ILCS 505/2BBBB new)
17	17	7 Sec. 2BBBB. Customer support service. A company that
18	18	8 provides goods or services to customers in the State of
19	19	9 Illinois must make available to its customers, at no cost, a
20	20	10 customer support service to address customer issues and
21	21	11 complaints during the hours the company regularly conducts
22	22	12 business. A customer support service must respond to all
23	23	13 customers within 24 hours after a customer contacts the
24	24	14 service and must solve a customer's issue or complaint within
25	25	15 48 hours after a customer contacts the service. A company that
26	26	16 violates this Section commits an unlawful practice within the
27	27	17 meaning of this Act.
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31	31	103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED:
32	32	815 ILCS 505/2BBBB new 815 ILCS 505/2BBBB new
33	33	815 ILCS 505/2BBBB new
34	34	Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
35	35	LRB103 28704 SPS 55086 b LRB103 28704 SPS 55086 b
36	36	LRB103 28704 SPS 55086 b
37	37	A BILL FOR
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43	43	815 ILCS 505/2BBBB new
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47	47	LRB103 28704 SPS 55086 b
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57	57	HB3515 LRB103 28704 SPS 55086 b