103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED: 815 ILCS 505/2BBBB new Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act. LRB103 28704 SPS 55086 b A BILL FOR 103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED: 815 ILCS 505/2BBBB new 815 ILCS 505/2BBBB new Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act. LRB103 28704 SPS 55086 b LRB103 28704 SPS 55086 b A BILL FOR
103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED:
815 ILCS 505/2BBBB new 815 ILCS 505/2BBBB new
815 ILCS 505/2BBBB new
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
LRB103 28704 SPS 55086 b LRB103 28704 SPS 55086 b
LRB103 28704 SPS 55086 b
A BILL FOR
HB3515LRB103 28704 SPS 55086 b HB3515 LRB103 28704 SPS 55086 b
HB3515 LRB103 28704 SPS 55086 b
1 AN ACT concerning business.
2 Be it enacted by the People of the State of Illinois,
3 represented in the General Assembly:
4 Section 5. The Consumer Fraud and Deceptive Business
5 Practices Act is amended by adding Section 2BBBB as follows:
6 (815 ILCS 505/2BBBB new)
7 Sec. 2BBBB. Customer support service. A company that
8 provides goods or services to customers in the State of
9 Illinois must make available to its customers, at no cost, a
10 customer support service to address customer issues and
11 complaints during the hours the company regularly conducts
12 business. A customer support service must respond to all
13 customers within 24 hours after a customer contacts the
14 service and must solve a customer's issue or complaint within
15 48 hours after a customer contacts the service. A company that
16 violates this Section commits an unlawful practice within the
17 meaning of this Act.
103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED:
815 ILCS 505/2BBBB new 815 ILCS 505/2BBBB new
815 ILCS 505/2BBBB new
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
LRB103 28704 SPS 55086 b LRB103 28704 SPS 55086 b
LRB103 28704 SPS 55086 b
A BILL FOR
815 ILCS 505/2BBBB new
LRB103 28704 SPS 55086 b
HB3515 LRB103 28704 SPS 55086 b