Video & Transcript DataContr Research : 'customer complaints'

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TX

Texas 2025 - 89th Regular

89th Legislative Session May 19th, 2025 at 10:05 am

Texas House Floor Meeting

Transcript Highlights:
  • Customs and Border Patrol.
  • span> Individuals who have been given a special status with Customs
  • data-time="17604"> The U.S. citizen files a criminal complaint
  • to a public drinking water supply system before conducting water quality testing in response to a complaint
Summary: The committee's meeting was marked by several key discussions surrounding numerous bills and resolutions. Notably, HCR 9 and HCR 40 were adopted, with representatives urging Congress for reimbursement related to border security under Operation Lone Star. Additionally, HCR 118 showed expressions of support for the warship manufacturing industry, reflecting a strong emphasis on local economic development. Senate Bills 1321, 2143, and 2145 passed various readings, which included provisions regarding law enforcement authority and the adaptability of public improvement districts to conduct meetings virtually. The meeting was well attended and featured numerous votes on significant legislative items, showcasing active participation from both members and the public.
TX

Texas 2025 - 89th Regular

Education K-16 (Part I) Apr 1st, 2025

Senate Education K-16 Committee

Transcript Highlights:
  • And so, you know, we, in my background, my second company, my lead customer was an intelligence agency
  • Just one of the quick complaints, and I'm, you know

  • And then just to follow up, the one complaint I had with
  • high-quality instructional material curriculum, that districts can adopt in part or in whole, or customize
Summary: The meeting focused on key legislative measures aimed at enhancing school safety and student communication technology. Senator Nichols discussed SB1262, emphasizing its role as a follow-up cleanup bill on previous measures that improved public school safety through House Bill 3. The committee adopted a committee substitute which includes provisions for the Texas Education Agency to commission peace officers for school safety purposes, thereby enabling better collaboration with local law enforcement in case of emergencies. The discussions were enriched by testimony from resource witnesses, including security professionals from the Texas School Safety Center.
TX

Texas 2025 - 89th Regular

Health and Human Services Apr 16th, 2025

Senate Health & Human Services Committee

Transcript Highlights:
  • This was the first known complaint that we know of in the state of Texas, and it took digging to find
  • The State Anatomical Board was handling that complaint. It was released publicly through MPC News.
  • You'll hear from some people later today about some of the complaints that we've received.
  • We have complaints right now that say they are tossing them, emptying them out into bushes or emptying
  • I filed my complaint after coming across additional information.
Summary: The Senate meeting featured extensive discussions on significant legislative proposals, primarily focusing on the ethical treatment and regulation of unclaimed bodies in Texas. The committee addressed concerns raised by Senator Parker regarding the alarming misuse of unclaimed remains, urging the necessity for stricter guidelines and accountability for organizations involved in anatomical donations. Public testimonies illustrated harrowing experiences of families affected by these practices, prompting legislators to consider more robust regulatory measures, including possible criminal penalties for bad actors in the industry. The committee exhibited a unified stance in advocating for enhanced protections that would ensure the dignity of deceased individuals is respected.
TX

Texas 2025 - 89th Regular

Business and Commerce Mar 4th, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • Our customers can only come to us when they are unable to find coverage in the regular admitted market
  • This information can sometimes trickle down to the customer, although it doesn't always need to.
  • Again, as we stated earlier, this is not something the customer can influence.
  • , so the customer has the opportunity to make a change if they wish to go with that carrier.
  • I have agents tell me regularly that they want to take on the risk, but they may ask if the customer
Summary: The meeting of the Senate Committee on Business included significant deliberations on multiple bills, specifically SB765, SB929, and SB455. Notably, Senator King advanced SB765 amid discussions on its committee substitute, clarifying issues related to confidentiality protections for law enforcement. The committee unanimously adopted the substitute, indicating broad support. Moving on, SB929 was similarly discussed, with minor amendments clarified before being favorably reported without objections. This reflects a positive atmosphere aimed at smoothing the legislative process for these initiatives. Senator Melton presented SB455, which addresses Texas law and arbitration for surplus lines of insurance that faced a veto in the previous session. This bill aims to establish arbitration processes that are more favorable to Texas policyholders by mandating that disputes be governed by Texas law and conducted within Texas. Stakeholders voiced strong support for this bill, emphasizing the importance of upholding Texas jurisdiction over such disputes.
TX

Texas 2025 - 89th Regular

Trade, Workforce & Economic Development Apr 23rd, 2025 at 10:04 am

House Trade, Workforce & Economic Development Committee

Transcript Highlights:
  • I've heard countless stories from customers and constituents who are turned away at the door because
  • My focus is to make sure our customers have the best possible ticket buying experience.
  • We're proud to say we have been named one of the best companies for customer service in America for six
  • All those customers are being forced to log in and set up new accounts with multiple parties or venues
  • We value those Texas customers because this is our backyard.
Summary: Additionally, the committee reviewed HB4531, aiming to protect property owners from fraudulent ownership claims, which generated extensive discussions on real estate fraud and the support mechanisms for citizens lacking legal representation. Testimonies from various stakeholders pointed out the bill's potential to streamline the process for dispute resolution and protect vulnerable property owners, furthering the overarching goal of ensuring justice and accountability within the property systems. The committee concluded with the discussion of HB4903, which seeks to enhance workforce support through better child care initiatives.
TX

Texas 2025 - 89th Regular

State Affairs Apr 9th, 2025 at 10:30 am

House State Affairs Committee

Transcript Highlights:
  • This provides a unique opportunity for Texas to support grid reliability by taking advantage of customers
  • on how do we manage these increasing large load customers
  • I support the goal of reducing costs that customers pay from the regulatory process.
  • We collaborate with them to develop customized emergency response plans, including digital emergency
  • It is a relatively modest program that yields real results for the customers that participated.
Summary: The meeting of the Committee on State Affairs was convened with a quorum present, led by Chair King. A primary focus of the meeting was on House Bill 3782, which addresses the shift from physical newspaper publications to digital platforms for public notices. Chairman Smithy introduced a committee substitute for the bill, highlighting the necessity for government entities to adapt to the declining availability of physical newspapers. The bill proposes allowing these entities to meet public notice requirements through qualified digital publications, ensuring they meet certain standards, including an audited paid subscriber base and reporting on local news.
TX

Texas 2025 - 89th Regular

Ways & Means Mar 31st, 2025 at 10:03 am

House Ways & Means Committee

Transcript Highlights:
  • , and the City of Houston and other cities are electric customers.
  • For example, electric customers in the city of Belton typically pay a gross receipts assessment.
  • And understand, I work for customers.
  • I only get paid by customers; I don't work for retail electric providers, but I see the problems.
  • So I've worked for customers to get them hundreds of thousands of dollars back on gross...
Summary: The meeting of the committee explored various bills with significant discussions centered around House Bills like HB8, HB2723, and HB3093. Members expressed concerns about the financial implications of property tax assessments and the impact of unjust appraisals on local government budgets. Representative Cunningham highlighted the urgency of addressing the discrepancies in property tax laws as they relate to non-profit cemeteries, pointing out historical injustices that have led to the loss of community burial sites. Meanwhile, the discussions on HB3093 revolved around ensuring fair taxation practices to reduce financial uncertainties for local governments, emphasizing the need for realistic revenue calculations in budget projections. The committee actively invited public testimonies, illustrating the widespread interest and implications of these legislative efforts.
TX

Texas 2025 - 89th Regular

State Affairs (Part II) Mar 20th, 2025

Senate State Affairs Committee

Transcript Highlights:
  • The Secretary of State has not been flooded with complaints; I think they have maybe one that they...
  • Immigration and Customs Enforcement to enforce federal immigration law, SB 8.
  • If we do away with the program, we will get a lot of complaints from voters.
  • But right now, we don't get complaints; our members don't get complaints, and we don't believe that the
  • state gets complaints.
Summary: The meeting focused on significant discussions regarding several bills, particularly SB396 and SB827. Public testimonies were heard against SB396, expressing concerns over government overreach regarding voter registrations. Various witnesses highlighted potential disenfranchisement of eligible voters and the inefficiencies of the proposed residency confirmations. SB827 was another bill of interest, with discussions centered around the methods of election monitoring and concerns regarding the accuracy and cost-effectiveness of hand-counted audits.
TX

Texas 2025 - 89th Regular

Finance Feb 5th, 2025

Senate Finance Committee

Transcript Highlights:
  • >We've, excuse me, completed the required report that was due last year, and we're maintaining a complaint
  • reporting system as we receive the complaints and then forward those over to the state auditor's office
  • , and I know you may not know off the top of your head, what's been the most common complaint?
  • , and I know you may not know off the top of your head, what's been the most pervasive complaint you've
  • You don't know of any off the top of your head in terms of the major complaints?
Bills: SB1
Summary: The meeting focused on the funding recommendations for public health-related institutions and the Texas Higher Education Coordinating Board. During the session, significant discussions were held around the $4.2 billion in total funding recommended for the 2026-27 biennium, which reflects a notable decrease compared to the previous biennium. Key highlights included an increase in funding for various educational support programs like the Graduate Medical Education expansion, and the need for modern data systems in colleges to ensure educational programs meet workforce demands. Testimonies from representatives highlighted both concerns about budget cuts and optimism for enhanced funding initiatives.
TX

Texas 2025 - 89th Regular

Intergovernmental Affairs Apr 8th, 2025 at 10:30 am

House Intergovernmental Affairs Committee

Transcript Highlights:
  • Existing customers always have the opportunity to try to save water and be good stewards of water.
  • So when I made that comment about customer...
  • Well, it just depends on the customer, and it depends on the actual circumstances.
  • What they do, so I will tell you, like industrial customers
  • But some residential customers decide that they want

Summary: The meeting of the committee addressed multiple bills focusing primarily on local government regulations concerning environmental policy and spending practices. Notably, HB4313 and HB4314 were discussed, with advocates expressing concerns about the overreach of local governments in implementing stringent environmental regulations that might impact efficiency and cost-effectiveness. Testimony included perspectives from organizations like the Texas Public Policy Foundation, emphasizing that local governments should focus on practical criteria rather than subjective social governance measures, particularly in contracting processes.
TX

Texas 2025 - 89th Regular

Elections Mar 27th, 2025 at 10:03 am

House Elections Committee

Transcript Highlights:
  • They might review it and say, "This looks fine, there's no complaint, there's no warrant," and send it
  • "367" data-time="2196"> You think it plays out because I can promise you there probably will be complaints
  • Okay, so I don't know that the time complaint we heard earlier makes sense.
  • Frivolous and repetitive complaints occur because some of
  • When they don't get the results they want, or they don't know the results of that complaint, they file
Summary: The meeting of the committee focused primarily on various election-related bills, with significant discussions revolving around HB1783, HB1090, and HB1478. Notably, HB1783 faced opposition from representatives of the Texas Civil Rights Project, who argued that the bill would impose undue restrictions on local governments regarding ballot proposition language, potentially hindering timely responses in elections. Another contentious bill, HB1090, proposed prohibitions on certain individuals serving as volunteer deputy registrars, which drew criticism for its implications on accessibility and fairness in the electoral process. Public testimony included voices both in favor and against these bills, highlighting the ongoing debates over election integrity and administrative efficiency.
US
Transcript Highlights:
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • OCC to its true purpose: chartering and supervising banks to ensure they serve all credit-worthy customers
  • banks to ensure they serve all credit-worthy customers, not
Summary: The committee meeting focused on several nominees within key financial institutions, including discussions surrounding the SEC, the Federal Transit Administration, and the Comptroller of the Currency. Notable dialogue included concerns over regulatory balance, with various members emphasizing a need to streamline regulations to foster innovation while ensuring accountability and safety for investors. The importance of the proposed 'Empowering Main Street in America Act' was highlighted as a means to facilitate access to capital for small businesses, underlining the current administration's approach towards financial regulations.
TX

Texas 2025 - 89th Regular

Land & Resource Management Mar 27th, 2025 at 10:30 am

House Land & Resource Management Committee

Transcript Highlights:
  • You know, there's complaints about bad neighbors,

  • So you used that complaint to go on that property

  • The complaint...
  • A complaint is, "I believe there are more than four unrelated people," and so it is a violation of the
  • The complaint is then related: we believe that there are more than four unrelated people.
Summary: The meeting centered around discussions on land use and zoning regulations, prominently featuring HB24 and HB3172. Representative Orr emphasized the importance of reforming the existing zoning laws to empower property owners and streamlined processes for development. Testimonies from various stakeholders highlighted the impact of the current supermajority requirements which hinder necessary housing projects, creating frustration among local developers and advocates for affordable housing. Notable support was expressed for these bills, highlighting the necessity for cities to modernize their zoning systems to facilitate growth and adequate housing development.
TX

Texas 2025 - 89th Regular

Public Health Apr 14th, 2025 at 08:04 am

House Public Health Committee

Transcript Highlights:
  • And that complaint was made prior to the case being tried.
  • ...positions and with the same complaint.
  • I'm putting it out there, which is, I keep hearing about the complaint.
  • But I don't hear the basis to show the complaint so that you cannot deem it either way.
  • And I'm still not clear on where that complaint would go.
Summary: The meeting of the Committee on Public Health addressed a range of health-related bills, with significant discussions surrounding House Bill 3717, aimed at establishing a grant program for clinical trials related to Ibogaine as a treatment for opioid use disorder. Representative Harris presented the bill, which received unanimous support from the committee. Other bills, such as House Bill 3800, which seeks to create an advisory group for local workforce partnerships in education and health care, were also approved with committee substitutes, reflecting clarifications made for better implementation. The overall atmosphere was positive with members actively engaging in voting and discussion.
TX

Texas 2025 - 89th Regular

89th Legislative Session Jun 1st, 2025 at 01:06 pm

Texas House Floor Meeting

Transcript Highlights:
  • We heard in committee no complaints about the ability

  • Sure, there were complaints about it.
  • I have some data about some complaints that have been filed over the years to give you some numbers,
  • or a dentist or chiropractor, does this bill prevent the Texas Medical Board from investigating complaints
  • > If somebody is practicing dentistry and they're not a dentist, and the dental board receives a complaint
Bills: HCR158, HCR159, HCR160, HCR161, HCR162, HCR163, HCR164, HR174, HR427, HR790, HR810, HR857, HR866, HR882, HR883, HR962, HR966, HR1001, HR1045, HR1085, HR1097, HR1127, HR1138, HR1141, HR1150, HR1152, HR1292, HR1296, HR1304, HR1305, HR1306, HR1308, HR1309, HR1310, HR1311, HR1312, HR1313, HR1315, HR1317, HR1318, HR1320, HR1321, HR1322, HR1323, HR1324, HR1325, HR1327, HR1328, HR1329, HR1330, HR1331, HR1332, HR1333, HR1334, HR1335, HR1338, HR1340, HR1341, HR1342, HR1343, HR1344, HR1345, HR1346, HR1347, HR1348, HR1349, HR1352, HR1353, HR1354, HR1355, HR1358, HR1359, HR1360, HR1361, HR1362, HR1363, HR1364, HR1365, HR1366, HR1368, HR1369, HR1370, HR1380, HR1383, HR1384, HR1385, HR1386, HR1387, HR1388, HR1389, HR1390, HR1392, HR1393, HR1396, HR1397, HR1398, HR1399, HR1400, HR1402, HR1403, HR1404, HR1405, HR1406, HR1407, HR1408, HR1409, HR1410, HR1411, HR1412, HR1413, HR1414, HR1415, HR1417, HR1418, HR1419, HR1420, HR1421, HR1422, HR1424, HR1425, HR1426, HR1427, HR1428, HR1429, HR1430, HR1431, HR1432, HR1433, HR1434, HR1435, HR1436, HR1437, HR1438, HR1440, HR1441, HR1442, HR1443, HR1444, HR1445, HR1447, HR1448, HR1449, HR1450, HR1452, HR1453, HR1454, HR1455, HR1456, HR1458, HR1459, HR1460, HR1461, HR1462, HR1463, HR1464, HR1465, HR1466, HR1467, HR1469, HR1470, HR1471, HR1472, HR1473, HR1475, HR1477, HCR132, HCR154, HR17, HR49, HR170, HR275, HR355, HR356, HR364, HR369, HR672, HR690, HR755, HR756, HR759, HR762, HR763, HR781, HR785, HR848, HR1240, HR1265, HR1303, HR1307, HR1314, HR1316, HR1319, HR1326, HR1336, HR1337, HR1350, HR1351, HR1367, HR1371, HR1372, HR1373, HR1374, HR1375, HR1376, HR1377, HR1378, HR1379, HR1382, HR1391, HR1395, HR1451, HR1457, HR1468, HR1474, HR1476, SB1637, SB2878, HB2885, HB2017, HB5246, SB8, SB2308, SB1405, HB119, SB3059, SB15, SB568, SB2900, HB3642, HB3909, SB268, HB493, SB2217, HB2516, SB650, HB2963, SB1610, HB705, SB2972, SB1540, HB40, SB2753, SB1660, SB2024, HB1545, HB46
Summary: The meeting convened to address a variety of bills, with substantial attention devoted to the conference committee reports on multiple pieces of legislation. Notably, the discussion included SB268, where a fix was made to restore language regarding serious bodily injury referrals to law enforcement. Members expressed appreciation for the collaborative efforts during the conference committee stages of the bills, with several members highlighting the enhancement of the legislative process through a united front. Additionally, notable discussions surrounded HB5246 and SB2308, which focused on drug trials and the necessity of establishing clear protocols moving forward. The meeting concluded with significant voting outcomes, showcasing the supportive stance of the majority on various measures discussed.
TX

Texas 2025 - 89th Regular

Health and Human Services (Part II) May 21st, 2025

Senate Health & Human Services Committee

Transcript Highlights:
  • record of not having any safety complaints.
  • I don't disagree with the gentleman's complaints here to
  • ...jurisdictions get complaints about food trucks opening
  • They respond to complaints within hours and ensure compliance
  • Complaints of abuse experienced by children?
Summary: The committee meeting featured extensive discussions surrounding various bills, notably focusing on HB3284, which aims to establish a commission to promote marriage and family stability while addressing the needs of vulnerable children in the Texas foster care system. Witnesses provided diverse perspectives, with some expressing support for the bill's goal of strengthening family units, while others raised concerns about the potential discrimination against single-parent households and LGBTQ+ families. Additional highlights included debates on HB1106 regarding the treatment of transgender youth and HB4638, which sought to streamline the state's engagement with developers and capacity builders, addressing concerns over administrative efficiencies and child welfare.
TX

Texas 2025 - 89th Regular

Human Services Apr 8th, 2025 at 08:00 am

House Human Services Committee

Transcript Highlights:
  • I received multiple complaints, as well as the city manager's office, and our Eagle Department in reference
  • These complaints related to trash in the neighborhood and other issues.
  • complaints including the following: the children are running
  • There's a DFPS group home at an address in Temple, Texas, which has had numerous complaints and uses
  • I'm aware of complaints that were sent to the Department of Family Services Office of Consumer Affairs
Summary: The meeting brought forward significant discussions centered on various bills related to child welfare and mental health support, particularly focusing on the well-being of children in the custody of the Department of Family and Protective Services (DFPS). Notable bills such as HB2789 and HB2809 were thoroughly reviewed, where stakeholders highlighted the critical need for improved data collection on suicide attempts among youth in foster care. The interventions proposed aim to enhance early identification and support for these vulnerable populations. The committee members engaged with professionals and advocates who emphasized the urgency of addressing these mental health challenges.
TX

Texas 2025 - 89th Regular

Business and Commerce (Part I) Apr 1st, 2025

Senate Business & Commerce Committee

Transcript Highlights:
  • "6840">Second, the bill imposes potentially unrecoverable costs on existing assets and increases customer
  • In summary, SB 715 threatens reliability, raises customer
  • You said 20 cents per customer?
  • , especially your large industrial customers who may resist.
  • Every day we work to provide resilience and reliability to our customers.
Summary: The Business Commerce Committee meeting was marked by the successful reporting of several bills, notably Senate Bill 783, SB1238, and SB1706, all of which received unanimous support from committee members. The chair facilitated discussions around the potential implications of these bills, with committee members highlighting the necessity for timely updates to current legislation. Public testimonies were heard regarding Senate Bill 1968, emphasizing its efforts to clarify the agent-buyer relationship in real estate transactions through the introduction of written representation agreements. Additionally, concerns were raised about regulations regarding backup generation for energy loads in the Senate Bill 2321 discussion, reflecting ongoing discussions about balancing energy needs with environmental regulations.
TX

Texas 2025 - 89th Regular

S/C on Telecommunications & Broadband Apr 16th, 2025 at 08:04 am

House S/C on Telecommunications & Broadband

Transcript Highlights:
  • We definitely appreciate Chairman Morales's efforts to close the digital divide for customers in multiple
  • Similarly, telecom customers pay a fee per access line

  • The customers incur these expenses as their providers' costs
  • Then at the city's discretion, they can force cable or telecom companies' customers to fund relocation
  • However, I would contend that every expense that those utilities have ultimately comes from their customers—us
Summary: The Subcommittee on Telecommunications and Broadband convened to discuss several important bills aimed at improving broadband infrastructure and managing the financial responsibilities associated with utility right-of-way relocation. Notably, Chair Morales advocated for HB3953, focused on assessing broadband availability in multifamily housing, highlighting significant gaps observed during the COVID-19 pandemic where families struggled to access necessary internet services for education. Testimonies were provided by various stakeholders, underlining the critical nature of broadband accessibility for vulnerable populations, including low-income families and students.
TX

Texas 2025 - 89th Regular

Veteran Affairs Apr 29th, 2025

Senate Veteran Affairs Committee

Transcript Highlights:
  • The state agency is not going to come in here and just give you an anecdote that, you know, complaints
  • We're going to have numbers, and we're going to be able to tell you how many complaints there were in
Bills: HB102, HB300, SB2255
Summary: The meeting centered around various legislative bills, notably focusing on HB102, HB300, and SB2255. Senator Sparks presented SB2255, aimed at easing occupational licensing for military spouses and veterans, eliminating bureaucratic delays that hinder their employment opportunities after relocation. Key testimonies from various stakeholders highlighted the importance of this bill, emphasizing how it could alleviate the economic burden faced by military families when transitioning to new roles. The updates on HB300 aimed at revitalizing the Texas Armed Services Scholarship Program underscored efforts to modernize assistance for military students.

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