Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision; requires that decisions are made by the public service commission within 90 days of receiving the complaint; requires utility corporations to retain customer billing statements dating back at least eight years.
Increases the number of commissioners of the public service commission to eight; requires the commission to have a duty to protect public interest, including ensuring access to utility services for residential and business customers; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission.
Relates to small business energy assistance and advocacy services; establishes the small business energy assistance and advocacy services program within the division for small-business; authorizes the division for small-business to initiate complaints to the public service commission regarding gas and electricity and steam heat.
Requires gas and electric corporations to provide forty-five days' notice to customers whenever there is a service rate or charge increase.
Eliminates late fees for residential utility customers; provides that no late payment charges may be imposed on residential customers.
Relates to the members of the public service commission; prohibits commissioners from having been employed within the last two years by an electric, gas, steam, telecommunications, or water utility that is regulated by the commission; requires that new appointments ensure that commissioners represent certain areas of education and training.
Requires BPU, electric power suppliers, and gas suppliers to publish certain information related to filing of customer complaints.
Requires BPU, electric power suppliers, and gas suppliers to publish certain information related to filing of customer complaints.