Video & Transcript DataContr Research : 'customer service'

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TX

Texas 2025 - 89th Regular

Insurance Mar 19th, 2025 at 08:00 am

House Insurance Committee

Transcript Highlights:
  • And five, increasing transparency for customers and protecting
  • This bill does not cut services, eliminate care, or harm patients
  • ="250" data-time="1494"> Okay, it's a page four, line four, number eight—any relevant health care service
  • ...services, that cost is shifted to the rest of the system
  • Can you give an example of some of the other data besides just the cost of service and what service is
Bills: HB138, HB335, HB388
Summary: The House Committee on Insurance convened a meeting focusing on critical legislative objectives aimed at insurance reform. Noteworthy discussions emerged around HB138, which aims to address cost reduction in health insurance and increase transparency in the reporting of private insurance costs. The committee members emphasized the need to identify cost drivers and cut unnecessary regulations while also working on effective methods to deliver insurance benefits efficiently. There were extensive remarks made regarding the implications of insurance mandates on overall costs, bring forth a call for a thorough evaluation and revision of existing mandates that may result in unintended consequences.
TX

Texas 2025 - 89th Regular

Natural Resources (Part I) May 21st, 2025

Senate Natural Resources Committee

Transcript Highlights:
  • Fish and Wildlife Service, and that there would be adverse impacts to that species.
  • I spent 25 years with the United States Fish and Wildlife Service where I served as a...
  • Fish and Wildlife Service in 2013.
  • Fish and Wildlife Service already...
  • Fish and Wildlife Service does not have the authority to dictate siting decisions.
Summary: The committee meeting covered several significant bills with a focus on environmental concerns and public health implications. Notably, House Bill 2440 was discussed, which aims to prevent state agencies from restricting vehicle ownership based on energy sources, ensuring Texans can choose the vehicles that suit their needs. Representative Curry presented the bill, emphasizing the need for consumer choice and the protection of personal freedoms in transportation policies. The bill left the floor pending after no public testimony was provided.
TX

Texas 2025 - 89th Regular

Appropriations Feb 19th, 2025 at 10:30 am

House Appropriations Committee

Transcript Highlights:
  • , making some of the services available to students.
  • The current state number of years of state service for a proactive member has about eight years of service
  • service mission with the state of Texas.
  • or in right-of-way services align with those budget resources.
  • private service stations.
Summary: During this committee meeting, the focus was on discussing critical infrastructure funding, especially related to water supply and flood mitigation projects. Chairwoman Stepney and the Water Development Board presented extensive details regarding the Texas Water Fund, which included $1 billion appropriated to assist various financial programs and tackle pressing water and wastewater issues. Additionally, funding allocations aimed at compromising the state's flood risk and improving water conservation were hotly debated, emphasizing collaboration among committee members and the necessity of addressing community needs in such projects.
TX

Texas 2025 - 89th Regular

Public Education Apr 15th, 2025 at 08:04 am

House Public Education Committee

Transcript Highlights:
  • /span> safe and engaging environments and early intervention services
  • The charge per student in our customized programs...
  • And it's not teacher in-service or anything like that; it's just the little 15-minute snapshot trainings
  • Texas school districts psychologists or mental health services
  • ...and be delivered through the service centers.
Summary: The meeting convened with a focus on educational legislation, with discussions spanning several key bills concerning mental health support for students, school safety measures, and the involvement of students in school governance. House Bill 1441, aimed at enhancing training for school resource officers on mental health awareness, received notable attention. Advocates highlighted the importance of equipping officers with the skills to address grief and trauma, thereby fostering a supportive environment for students. The bill was backed by testimonies from stakeholders emphasizing the critical need for proactive measures in schools to prevent crises and support students in need. Another significant piece of legislation was House Bill 3672, introduced by Chairman Ashby, focused on creating grant programs for extracurricular community education, providing essential resources for youth development and engagement.
TX
Transcript Highlights:
  • Thank you for their service and dedication.

  • for health and human services.
  • These are senior enlisted men and women that have dedicated their lives to service.
  • Thank you for your service.
  • Services to suspend, revoke, or deny emergency medical service
Summary: The recent Senate meeting primarily covered two resolutions, HCR65 and HCR19, both of which were passed unanimously with little to no opposition. HCR65 was introduced in memory of Tracy Lee Vincent of Longview, while HCR19 was presented to honor the late Terrell Lynn Roberts of Angleton. The meeting included brief addresses from several senators, who shared personal reflections on the impacts of the individuals being honored and expressed gratitude for their contributions to the community. This collaborative atmosphere showcased the members' capacity for camaraderie and respect, emphasizing the importance of human connection in legislative proceedings.
TX

Texas 2025 - 89th Regular

Delivery of Government Efficiency Apr 16th, 2025 at 08:04 am

House Delivery of Government Efficiency Committee

Transcript Highlights:
  • It is a service; you can get customer service desk help

  • on your identity theft services that are offered over the dark web, and that includes full identities
  • As part of a NASA initiative, we completed the first fully successful lunar service mission.
  • what services it will need or where and when multi-awards
  • Multi-award is also another tool in the toolbox to ensure service continuity, giving the state backup
Summary: The meeting of the committee addressed several bills focusing on transparency and innovation in Texas governance. A significant portion of the discussions revolved around House Bill 4990, which seeks to establish an open records hotline to better facilitate public access to government information. Witnesses, including local journalists, strongly supported the bill, citing its importance for accountability in government operations. Other bills, such as HB 4751, focusing on technological advancements, were also highlighted as critical to maintaining Texas's competitive edge in the quantum technology industry. Each bill was left pending for further consideration, indicating ongoing negotiations and a collaborative effort among committee members to refine the proposed legislation.
TX

Texas 2025 - 89th 2nd C.S.

Public Health Aug 22nd, 2025 at 09:08 am

House Public Health Committee

Transcript Highlights:
  • 144"> In recent years, the state has done a lot to promote health and safety at schools, daycare services
  • Those are regulated by the Health and Human Services Commission, so HHSC. So daycare, those...
  • I would ask that you consider informing the customers of FDA approval.
  • You are General Counsel with the Department of State Health Services.
  • I want to know, as the General Counsel for the Department of State Health Services, would you.
Bills: HB265, HB25
Summary: In this meeting of the Public Health Committee, the primary focus was on youth camp safety and legislation designed to address serious regulatory gaps. Representative Hull presented HB265, which aims to reform the oversight of youth camps to ensure better safety protocols and stricter regulations. The emotional testimony from families affected by past incidents highlighted the urgent need for change and accountability in camp operations. Representatives discussed necessary amendments to the bill, emphasizing the inclusion of child safety experts on the advisory committee and proposing measures to improve the enforcement of safety standards.
TX

Texas 2025 - 89th 1st C.S.

Culture, Recreation & Tourism Aug 6th, 2025 at 10:08 am

House Culture, Recreation & Tourism Committee

Transcript Highlights:
  • Throughout all of this, it's evident that cell phone service is not readily available.
  • I was at Camp Waldemar about a week before the disaster occurred, and as you know, cell phone service
  • Some of our parks are quite remote, and the availability of mobile service is sketchy at best.
  • The storm knocked out, as you know, our power, and we had limited cell service.
  • The ACA can actually identify 531 of these camps in their customer resource area.
Summary: The meeting held by the Cultural, Recreation, and Tourism Committee focused primarily on emergency preparedness and responses to natural disasters, notably in the context of the recent floods that occurred in Texas on July 4th. The committee expressed deep sympathy for the affected communities and acknowledged the impressive efforts of first responders during the calamity. Testimonies were provided by representatives from the Texas Parks and Wildlife Department, the Texas Historical Commission, and various youth camps, focusing on the challenges faced during these emergencies and the steps taken to ensure visitor safety and habitat preservation.
TX

Texas 2025 - 89th Regular

Health and Human Services May 14th, 2025

Senate Health & Human Services Committee

Transcript Highlights:
  • The Senate Committee on Health and Human Services will come to order

  • report on the usage of the call centers in Texas and the services.
  • The majority of Texans rely on a vision plan to access vision care services.
  • and cost-saving services.
  • Amazon Pharmacy is a full-service, digital-forward pharmacy in your pocket.
Summary: The meeting of the committee featured a series of discussions primarily focusing on various bills aimed at enhancing accountability and safety in the healthcare sector. Notable highlights included the passage of HB694, which aims to promote transparency in the operations of the Department of Family and Protective Services (DFPS) by shortening the notification timeline for significant events from ten days to 48 hours. This bill received unanimous support from all members present, underscoring a strong consensus on improving communication with parents and stakeholders involved in the child welfare system. Another significant topic was the introduction of HB2187, which seeks to amend and update the existing nursing staffing laws to address emerging challenges faced by healthcare professionals, particularly stemming from the COVID-19 pandemic. The bill was presented as a response to the increased burnout rates among nurses and aims to provide a more stable working environment to retain talent in the healthcare sector. The committee took testimony from several experts and stakeholders, highlighting the urgency and importance of these legislative changes.
TX

Texas 2025 - 89th Regular

Appropriations Feb 19th, 2025 at 10:02 am

House Appropriations Committee

Transcript Highlights:
  • You talked about IDD services, which are really, really important.
  • That may not be enough to cover the cost of special education services, and if those services change,
  • delivery and the students who rely on those services?
  • They provide those services through 25 regional offices.
  • In many instances, they may be private service stations.
Summary: The meeting focused on significant discussions surrounding the Texas state water planning process and flood mitigation efforts. During the session, experts presented on the need for an adaptive and collaborative approach to manage Texas's water resources. A particular emphasis was placed on the upcoming updates to the state water plan, which aims to address projected shortages and enhance infrastructure to handle both drought and flood conditions. The collaboration involved regional groups who play a vital role in identifying community needs regarding water infrastructure development.
TX

Texas 2025 - 89th Regular

89th Legislative Session Apr 7th, 2025 at 03:00 pm

Texas House Floor Meeting

Transcript Highlights:
  • and is referred to the Committee on Human Services.
  • Human Services.
  • and is referred to the Committee on Human Services.
  • and is referred to the Committee on Human Services.
  • district to provide preventative services.
Summary: The committee meeting addressed significant topics, including two resolutions, HCR65 and HCR119. HCR65 commemorated the life of Tracy Lee Vincent from Longview, while HCR119 also addressed another memorial. These discussions involved motions for deferring other bills’ readings and the scheduling of a congratulatory memorial resolutions calendar. The meeting included formal recognitions of important individuals, including veterans and milestones in their contributions, illustrating the dignity of the proceedings and the respect given to public service. Additionally, the committee conducted motions to allow for committee meetings during session hours, ensuring legislative business continued smoothly despite scheduling challenges. Amidst these discussions, members recognized first responders and notable citizens whose actions had significantly impacted their communities. This highlighted the meeting's focus not only on legislative duties but also on honoring the individuals that contribute to societal welfare. The session was characterized by a spirit of collaboration and respect, as well as moments of solemn remembrance, establishing a balanced agenda that combined urgency in legislative work with the ceremonial aspects of governance. By the end of the meeting, a clear path forward was established with several motions ordered and memorials acknowledged.
TX

Texas 2025 - 89th Regular

Homeland Security, Public Safety & Veterans' Affairs Mar 12th, 2025 at 10:30 am

House Homeland Security, Public Safety & Veterans' Affairs Committee

Transcript Highlights:
  • Customs and Border Protection, U.S.
  • It's a great service.
  • Colonel, thank you all for being here, and thank you for your service and everything you do for us.
  • Unfortunately, this is a service we have to provide,

  • I’d like to give you a little history of the Air Marshal Service.
Summary: The committee convened to discuss several major legislative bills, focusing particularly on enhancing law enforcement's ability to respond to missing children and addressing increasing border security concerns. One significant bill discussed was HB908, which mandates that law enforcement agencies report missing children to the National Center for Missing and Exploited Children within a strict time frame. Testimonies primarily supported the urgency and need for swift action regarding missing children, with members underscoring the imperative to streamline procedures to ensure every case is handled urgently. Additionally, discussions on HB674 centered around adjusting the penalty structure for criminal trespass incidents related to avoiding law enforcement checkpoints, seen as a crucial measure to deter illegal crossings and enhance border security.
TX
Transcript Highlights:
  • Look at seeing if there's a way, federally, if anti-money laundering statutes or know-your-customer statutes
  • We understand how to move it, trade it, how banks, our customers, our central banks, large-scale corporations
Summary: The committee meeting included extensive discussions on a variety of bills, predominantly focusing on cleanup legislation aimed at aligning Texas laws with current practices and standards within various professional fields. Notable bills discussed included SB703, which addressed licensing consequences for massage establishments to close loopholes in existing law, and SB764, which related to improving procedures for electrician's licensing appeals. Several members expressed support for these measures, highlighting their importance in maintaining professional integrity and public safety. Public testimonies were received, offering insights and support from professionals in the fields impacted by these legislative changes.
TX

Texas 2025 - 89th Regular

Local Government Feb 11th, 2025

Senate Local Government Committee

Transcript Highlights:
  • The time it takes and your service to all Texans is appreciated
  • > Like myself, I have served in elected positions to provide services
  • Thank you for your service. Thank you, sir.

  • data-time="4770"> ...that builders don't necessarily pay directly for, you know, on it, but your first customer
  • might want to move on to other things like spending on infrastructure, schools, or other essential services
Bills: SB4, SJR2
Summary: The committee meeting centered around significant discussions regarding property tax relief, particularly through Senate Bill 4 (SB4) and Senate Joint Resolution 2 (SJR2). Chairman Bettencourt and other committee members expressed strong support for increasing the homestead exemption to $140,000, emphasizing the necessity of this adjustment in light of a multi-billion dollar revenue surplus. Public testimonies revealed a mix of support and opposition, highlighting the complexities of local government spending and its impact on tax relief effectiveness. Witnesses articulated concerns about rising property taxes and urged the committee to consider systemic reforms to enhance the efficacy of tax relief initiatives.
TX

Texas 2025 - 89th Regular

Senate Session (Part II) Apr 30th, 2025

Texas Senate Floor Meeting

Transcript Highlights:
  • As you heard between us, the bill states that the religious services may not interfere with the school
  • I was raised Protestant, but I was gripped by the leadership and service.
  • Border Patrol, as well as Customs and Border Protection.
  • county officer or a peer service coordinator.
  • These are freight rail; the line of service, these short line railroads exist.
Bills: HCR35, SJR59, SJR84, SCR30, SB127, SB317, SB324, SB457, SB506, SB511, SB529, SB547, SB584, SB619, SB636, SB646, SB659, SB715, SB732, SB735, SB771, SB784, SB800, SB801, SB904, SB1026, SB1049, SB1065, SB1181, SB1224, SB1250, SB1383, SB1467, SB1524, SB1528, SB1531, SB1568, SB1585, SB1640, SB1681, SB1754, SB1757, SB1777, SB1972, SB1980, SB2007, SB2041, SB2046, SB2050, SB2055, SB2069, SB2080, SB2119, SB2138, SB2139, SB2154, SB2201, SB2225, SB2268, SB2306, SB2308, SB2310, SB2330, SB2366, SB2375, SB2392, SB2401, SB2422, SB2480, SB2514, SB2530, SB2533, SB2543, SB2544, SB2589, SB2610, SB2615, SB2623, SB2660, SB2662, SB2693, SB2695, SB2707, SB2722, SB2742, SB2753, SB2807, SB2843, SB2844, SB2858, SB2880, SB2885, SB2891, SB2925, SB2938, SB2986, SJR3, SJR18, SB5, SB914, SB963, SB1197, SB1415, SB1437, SB1786, SB326, SB767, SB769, SB783, SB1035, SB1271, SB1619, SB1637, SB1806, SB1, SB260, HB135, HB1109, HCR35, HCR64, SJR36, SJR50, SJR63, SJR84, SJR59, SCR12, SCR39, SCR48, SCR19, SCR30, SCR3, SB2023, SB619, SB2742, SB646, SB1026, SB2880, SB62, SB666, SB847, SB284, SB854, SB1073, SB810, SB1505, SB583, SB1502, SB507, SB1434, SB1376, SB1585, SB1772, SB2016, SB1163, SB1122, SB731, SB397, SB508, SB1436, SB287, SB261, SB1882, SB393, SB1791, SB529, SB209, SB2429, SB1999, SB511, SB2309, SB510, SB584, SB1085, SB2046, SB1975, SB2717, SB1262, SB1524, SB636, SB2056, SB884, SB517, SB1200, SB1845, SB1863, SB2681, SB2200, SB2199, SB1757, SB2050, SB2458, SB2201, SB2660, SB2662, SB1065, SB801, SB2533, SB3014, SB3013, SB758, SB1721, SB2366, SB1013, SB2797, SB2383, SB1754, SB2119, SB2448, SB1777, SB1283, SB2392, SB2076, SB2786, SB2876, SB2284, SB2225, SB1540, SB2929, SB1972, SB2540, SB2595, SB2217, SB715, SB2330, SB1383, SB500, SB1640, SB2001, SB2080, SB506, SB2514, SB2753, SB2398, SB1241, SB2927, SB2173, SB2538, SB898, SB1449, SB2529, SB1531, SB2846, SB2476, SB986, SB1181, SB2075, SB2154, SB2864, SB1359, SB2386, SB771, SB2844, SB2550, SB1351, SB1423, SB1931, SB2245, SB2589, SB2707, SB2807, SB410, SB659, SB2776, SB2693, SB2580, SB1980, SB1886, SB1234, SB739, SB456, SB127, SB1666, SB2843, SB2801, SB800, SB2055, SB784, SB2986, SB735, SB1012, SB324, SB2926, SB2938, SB2007, SB2138, SB1242, SB2615, SB1049, SB2310, SB1224, SB2972, SB1568, SB2841, SB2885, SB3016, SB2858, SB2610, SB2139, SB1856, SB2035, SB2308, SB2306, SB2041, SB1528, SB1681, SB1141, SB2401, SB2530, SB2375, SB547, SB1266, SB1373, SB1467, SB2069, SB2269, SB2480, SB2544, SB672, SB904, SB2695, SB2891, SB2422, SB2543, SB1854, SB317, SB2539, SB2532, SB2925, SB1250, SB2082, SB2203, SB457, SB2357, SB2721, SB243, SB1285, SB2568, SB1959, SB1442, SB1454, SB2520, SB2541, SB1708, SB1237, SB1844, SB1586, HB1392, HB22, SB1551, SB3039, SB2819, SB66, SB629, SB1015, SB2342, SB2903, SB2933, SB1965, SB2477, SB3029, SB2605, SB2419, SB1957, SB375, SB250, SB777, SB628, SB2523, SB2367, SB2703, SB2608, SB2778, SB3044, SB2965, SB2521, SB865
Summary: The committee meeting centered around various legislative efforts, with a significant focus on Senate Bill proposals addressing issues such as medical claims mediation, human smuggling, and competitive bidding regulations. Senators discussed the implications of SB2544, which seeks to align mediation and arbitration options for out-of-network medical claims, and SB2046 aimed at enhancing penalties for bid rigging. The bill on human smuggling, SB659, received considerable attention as members underscored the seriousness of addressing corruption and criminal activities involving government resources. Overall, the meeting showcased a collective effort to advance critical legislation to safeguard public interests.
TX
Transcript Highlights:
  • Thank you for your time and your service to our great state.
  • TAC does still do some of our legislative digesting, which is a service.
  • Thank you for your service; I appreciate that.
  • But I thank you for your service.
  • to all of those who decide to do that service.
Summary: The meeting revolved around significant legislative discussions primarily focused on SB8 and SB18. Notably, the committee addressed public testimonies on SB18, which targeted drag performances and LGBTQIA individuals. Testimonies highlighted the potential discriminatory implications of the bill, raising concerns that it undermines constitutional freedoms. Various members of the public expressed both support and opposition, fostering a heated debate about its impact on community rights and protections.
TX

Texas 2025 - 89th 2nd C.S.

89th Legislative Session - Second Called Session Aug 28th, 2025 at 01:08 pm

Texas House Floor Meeting

Transcript Highlights:
  • It is custom in this body to pray to Jesus Christ every

  • After Roe, women across the country could access safe, legal abortion health care services.
  • increase funding for education, expand Medicaid so more Texans can access affordable healthcare services
  • ...access to the preventive healthcare services they need
  • Is it not the custom of the house, if not in the rules, but the custom that the member explain?
Bills: SB8, HB7, HB15, HB265, HCR13
Summary: The meeting was centered around discussions on several key bills, particularly HB15 and HB265. HB15, relating to adjustments in regulatory frameworks, sparked considerable debate with members expressing both support and opposition. One representative articulated concerns regarding the effects of the legislation on local businesses and community standards, while proponents argued it is essential for modernizing existing structures. Meanwhile, HB265 focused on enhancing governmental oversight of youth camps, which generated emotional conversations among members, reflecting on tragic incidents that had occurred in the past. This bill was met with a positive response and moved forward smoothly, with significant participation from representatives who shared personal stories about their constituents' safety concerns. Other bills, including SB8, also featured discussions on privacy and safety in public schools, emphasizing a return to traditional standards that resonated with many members and constituents alike.
TX

Texas 2025 - 89th Regular

Education K-16 (Part II) Apr 3rd, 2025

Senate Education K-16 Committee

Transcript Highlights:
  • credit students, we're somewhere around 11,000, but we have thousands more in dual credit and in custom
  • If we want students to go into low-paying but valuable jobs, like teaching and public service, including
  • weapon in or on school property, or on a school bus, and access to telehealth and mental health services
  • or placed on deferred adjudication for a school offense, they must finish any assigned community service
  • In order to make it clear that we want to know the full list of services and information that may be
Summary: The meeting of the Senate Committee on Education covered various significant bills focused primarily on improving educational accessibility and accountability in Texas. Notably, Senate Bill 2252, aimed at supporting kindergarten readiness and early literacy, received a commendable endorsement from the committee, showcasing a unifying approach towards enhancing foundational education. Additionally, Senate Bill 1962, concerning public school accountability, stirred proactive discussions about the challenges faced by school systems, further bringing forth various stakeholder insights during public testimony. The atmosphere remained engaged as committee members debated the efficacy and implications of each proposal, reflecting a strong commitment to enhancing educational standards across the state. As the meeting progressed, various senators championed their respective bills, emphasizing the importance of flexibility in standardized college entrance exams as highlighted in Senate Bill 1241. The bill proposes to expand acceptable exams beyond the traditional SAT and ACT, reflecting a modernized approach to student assessments. Senators and representatives from key educational organizations contributed testimony, solidifying support for such measures while advocating for the continuous dialogue on educational reforms. With multiple bills reported favorably to the full Senate, the session exemplified a dedicated effort towards fostering educational advancements in Texas.
TX

Texas 2025 - 89th Regular

Homeland Security, Public Safety & Veterans' Affairs Apr 30th, 2025 at 08:04 am

House Homeland Security, Public Safety & Veterans' Affairs Committee

Transcript Highlights:
  • I bring 22 years of military service where I also served on Operation Lone Star as an officer.
  • More peace officers on the streets equate to better service
  • I'm advocating for officers that have 20 years of service, then they retire, and they...
  • 892" data-time="5346"> House Bill 5622 by Chairman Wilson includes military veterans and military service
  • Thank you for the opportunity to lay out House Bill 3420 relating to mental health policies and services
Summary: The committee meeting convened to discuss various issues pertinent to recent legislative proposals. Notably, several bills were reviewed and debated, with members expressing differing opinions on their implications and potential impact on the community. Discussions ranged from public safety measures to resource allocation, reflecting the committee's broad mandate and the importance of legislative oversight. Engaging testimonies from citizens and stakeholders underscored the significance of the proposed legislation, bringing personal perspectives and expert opinions into the dialogue.
TX

Texas 2025 - 89th Regular

Health and Human Services Apr 15th, 2025

Senate Health & Human Services Committee

Transcript Highlights:
  • However, the quality of this service often fails to meet provider needs.
  • I am the Chief Operating Officer of Women's and Men's Health Services.
  • , including medically necessary services, during the school day.
  • An example would be through personal care services.
  • Mental health services are delivered within their communities.
Summary: The committee meeting showcased extensive discussions surrounding multiple bills, predominantly focusing on the health sector and legislative processes. Senator Cook presented Senate Bill 1310, emphasizing the need for independent living facilities to develop disaster response plans to better protect vulnerable residents during emergencies. This bill sparked discussions on the importance of balancing regulatory oversight with compliance implementation, showcasing testimonies from stakeholders who supported the proactive measures outlined in the bill. Together, the members evaluated the relevance of continuing legislation aimed at strengthening emergency preparedness for Texas' senior population, illustrating a palpable concern for their welfare and safety.

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